(PORTSMOUTH NAVY GATEWAY INNS AND SUITES) FRONT OFFICE MANAGER

Navy Exchange Services (NEX) • Portsmouth, VA • 6h ago

Title: (PORTSMOUTH NAVY GATEWAY INNS AND SUITES) FRONT OFFICE MANAGER Location: United States-Virginia-Portsmouth Job Number: 250003OO Job Summary: Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property. Duties and Responsibilities: Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy. Plans and schedules ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis adjusting staff levels as required to meet workload demand. Participates in hiring front desk associates evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards. Trains instructs and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Resolves administrative problems and routine operational issues related to front desk operations. Provides recommended solutions and drafts procedures for review and implementation to higher management. Utilizes the Property Management System PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. Acts as the resident expert regarding the PMS key card system and CORE inventory management system. Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In- House Guest List and Night Audit reports. Reviews reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Performs other duties as assigned. Qualifications: GENERAL EXPERIENCE One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash. Job: Management

Similar Jobs

Wireless Retail Sales Associate - W5253

OSL Retail Services • Chesapeake, VA • 5min ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

5min ago

Go to Apply

Wireless Retail Sales Associate - W3644

OSL Retail Services • Chesapeake, VA • 6min ago

Retail & Hospitality

6min ago

Go to Apply

Wireless Retail Sales Associate - W3214

OSL Retail Services • Suffolk, VA • 6min ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $18/hour just hitting minimum expectations and top performers...

6min ago

Go to Apply

Retail Merchandiser

Acosta Group • Virginia Beach, VA • 6min ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: VIRGINIA BEACH, Virginia, 23462 Ref #: 111351 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 15.00...

6min ago

Go to Apply

Retail Department Manager

Ollie's Bargain Outlet • Virginia Beach, VA • 16min ago

Retail & Hospitality

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

16min ago

Go to Apply

(PORTSMOUTH NAVY GATEWAY INNS AND SUITES)MAINTENANCE MECHANIC

Navy Exchange Services (NEX) • Portsmouth, VA • 6h ago

Retail & Hospitality

Title: (PORTSMOUTH NAVY GATEWAY INNS AND SUITES)MAINTENANCE MECHANIC Location: United States-Virginia-Portsmouth Job Number: 250003MQ Grade: NA09 Salary Code N/A Job Summary: Performs journeyman level maintenance-related...

6h ago

Go to Apply

Front Desk- Administrative Assistant

Securitas Security Services USA, Inc. • Virginia Beach, VA • 1d ago

Retail & Hospitality

Front Desk- Administrative Assistant We offer a full benefits package, PTO, weekly pay and more! PAY: $20.00-23.00 /hour Administrative Experience Required LOCATION: Virginia Beach, Virginia Performs a variety of human r...

1d ago

Go to Apply

Teller Retail Banker

Woodforest National Bank • Portsmouth, VA • 1d ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

1d ago

Go to Apply

Teller Retail Banker

Woodforest National Bank • Newport News, VA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Front Desk Agent

BBL Hospitality • Norfolk, VA • 1d ago

Retail & Hospitality

Salary Range $14.00 - $15.00 Hourly Position Type Part Time Job Shift Any Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are please...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.