Data Center Field Operations Manager

Arvato Bertelsmann • Pleasant Prairie, WI • 1h ago

This role supports Arvato's newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies.

The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.

YOUR TASKS

Lead start-up teams and provide day-to-day leadership across field operations.

Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.

Coach and support supervisors and team members to drive high performance.

Define team structure, support recruitment, onboarding, and performance reviews.

Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.

Coordinate with vendors and planning teams to ensure readiness and resource alignment.

Resolve on-site issues quickly and professionally; escalate concerns as needed.

Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.

Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.

Maintain accurate documentation of customer requirements and site protocols.

YOUR PROFILE

Proven experience leading large teams, ideally in logistics or data center environments.

Strong leadership, communication, and interpersonal skills across all organizational levels.

Demonstrated success in driving operational improvements and team performance.

Skilled in coaching and developing teams to achieve high-impact results.

Highly organized with the ability to manage multiple priorities.

Proficient in Microsoft Excel, Word, and Office 365.

Excellent written and verbal communication skills.

Valid U.S. driver's license and willingness to travel frequently within the U.S.

Availability for initial training in Europe (2-4 weeks).

WE OFFER

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities.

EOE Protected Veterans/Disability

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