IT Operations Specialist - Incident Management

SHI • Somerset, NJ • 1h ago

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The IT Operations Specialist develops and manages departmental communication strategies, coordinates strategic initiatives, and supports IT priorities and operations. This role involves drafting and organizing content for communication initiatives, providing project coordination, and assisting with IT setup and AV needs for onsite events. The IT Operations Specialist must demonstrate strong communication, organizational, and problem-solving skills to ensure effective communication and alignment between the IT Department and the business.

Role Description

Develop effective departmental communication strategies for business updates, priority program initiatives, employee recognition, and IT Incidents/ Responses.

Draft content, organize release schedules, and manage content for all communication initiatives (newsletters, quarterly updates, AHODs, etc.)

Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistical planning, and business operations initiatives.

Drive communication practices for monthly comms updates, presentation preparation, employee recognition, etc.

Provide ongoing operational support for IT priorities and initiatives.

Assist with project management and coordination of IT setup/ AV needs for onsite presentations and meetings.

Effectively communicate program updates from the IT Department to the business and internal communications to ensure effective and consistent alignments and updates from the IT Department.

Solicit input and leverage feedback to drive continuous improvement and avoid known problems.

Behaviors and Competencies

Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

Business Acumen: Can analyze financial and operational data to make informed decisions.

Conflict Resolution: Can mediate conflicts between individuals.

Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic

Ability to effectively communicate information and ideas to an audience - Basic

Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Basic

Other Requirements

Completed Bachelor's degree

1-3 years of experience managing communication programs/projects

1-3 years of experience working cross-functionally across teams and internal stakeholders

1-3 years of experience in corporate communications preferred

Ability to travel to SHI, Partner, and Customer Events

The estimated annual pay range for this position is $80,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

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