Departmental Technician 7-E9 - Business Licensing Section
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Departmental Technician 7-E9 - Business Licensing Section
Salary
$1,858.40 - $2,552.80 Biweekly
Location
Lansing, MI
Job Type
Permanent Full Time
Job Number
2301-26-OIS036
Department
Department of State
Opening Date
12/08/2025
Closing Date
12/17/2025 11:59 PM Eastern
Bargaining Unit
UNITED AUTO WORKERS (UAW)
Description
Benefits
Questions
Job Description
POSITION DUTIES - The function of this position is to review, analyze and process original, renewal and other associated license applications for businesses (e.g., vehicle dealers, and repair facilities) and individuals (e.g., mechanics, mechanic trainees, and salvage agents), using CARS and related databases. The Technician must use independent judgment to analyze the submitted data and determine if the applicant meets legislative requirements and department policies before issuing a license.
This position is responsible for updating and maintaining data requirements in CARS. This position communicates with other agencies, the public, and licensees by phone, email, mail, fax, and in person.
This position assists callers and walk-in customers by providing technical assistance and answering inquiries regarding business licensing functions, rules, regulations, policies, and the status of applications and other activities. This position requires exceptional customer service, which is expedient, friendly, courteous, knowledgeable, and helpful.
Position Description - Departmental Technician 7-E9 (https://MCSC.state.mi.us/AgencyPDFs/OIS036-%20PD.pdf)
APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.
MDOSJOBS
Required Education and Experience
Education
Education typically acquired through completion of high school
Experience
Departmental Technician 7
One year of experience performing administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.
OR
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
OR
One year of experience performing administrative support activities equivalent to the 9-level in state service.
OR
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
Alternate Education and Experience
Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
Departmental Technician 8
Possession of a Bachelor's degree may be substituted for the experience requirement.
Departmental Technician E9
Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.
Additional Requirements and Information
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.
You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.
View the entire job specification at:http://www.michigan.gov/documents/DepartmentalTechnician\12525\7.pdf
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
Are you related to anyone currently working at the Department of State (Secretary of State)?
Yes
No
02
If you answered "yes" to question #1, please list the name of each relative. If you answered "no" to question #1, please enter "none".
03
Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".
04
DPTLTCH - Do you possess at least an educational level typically acquired through the completion of high school?
Yes
No
05
DPTLTCH - Please select your level of experience.
At least one year of experience performing administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits).
At least One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. OR possession of a Bachelor's degree in any major.
At least One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. OR possession of a Bachelor's degree in any major and at least one year of job-related experience.
At least Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR Two years of experience performing administrative support activities equivalent to the 9-level in state service. OR Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service.
06
Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply.
I have been dismissed within the last two years
I have resigned in lieu of discipline or dismissal within the last two years
I have been suspended without pay within the last two years
I have received an unsatisfactory rating in the last two years
I have received a written reprimand within the last two years
I have signed a last chance agreement with MDOS within the last two years
I certify that none of the above circumstances apply to me
07
How many years of customer service experience do you possess?
None
Less than 1 year
1 year - 2 years
2 years - 3 years
More than 3 years
08
Please describe your prior customer service experience. If you do not possess this experience, please enter "none".
09
How many years of experience do you possess transferring calls via a multiline phone system?
None
Less than 1 year
1 year - 2 years
2 years - 3 years
More than 3 years
10
Please describe your experience transferring calls via a multiline phone system. If you do not possess this experience, please enter "none".
11
How many years of data entry experience do you possess?
None
Less than 1 year
1 year - 2 years
2 years - 3 years
More than 3 years
12
How many years of experience do you have working with confidential information?
None
Less than 1 year
1 year - 3 years
3 years - 5 years
More than 5 years
13
Please describe your experience working with confidential information. If you do not possess this experience, please enter "none".
14
How many years of experience do you have utilizing CARS or another detailed records system/database?
None
Less than 1 year
1 year - 3 years
3 years - 5 years
More than 5 years
15
Please describe the record systems/databases you have experience with and how you have used them. If you do not possess this experience, please enter "none".
16
How many years of experience do you have using Microsoft Word?
None
Less than 1 year
1 year - 3 years
3 years - 5 years
More than 5 years
17
How many years of experience do you have using Microsoft Excel?
None
Less than 1 year
1 year - 3 years
3 years - 5 years
More than 5 years
18
From the following options, please select your employment status. Please select all that apply.
Currently employed at the Department of State (Secretary of State)
Previously employed by the Department of State (Secretary of State)
Currently employed at another State of Michigan agency
Previously employed by another State of Michigan agency
None of the above
19
Did you remember to attach your resume, cover letter, and official transcripts (if applicable)?Failure to do so may result in your application being screened out of the selection process.
Yes
No
Required Question
Employer
State of Michigan
Department
Department of State
Address
SOSEmployment@michigan.gov
P.O. Box 30775
Lansing, Michigan, 48909
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