CSR

Gerber Collision & Glass • Green Bay, WI • 1d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Compensation: $17.00 - $20.00+ per hour

Similar Jobs

Manufacturing Assembler First Second

BUILDERS FIRSTSOURCE • De Pere, WI • 1h ago

Manufacturing & Warehouse

JOB REQUIREMENTS: Ignite your career at Builders FirstSource, America\'s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we he...

1h ago

Go to Apply

Sr. Accountant

Robert Half • Kaukauna, WI • 2h ago

Finance, Accounting & Banking

Description We are looking for an experienced and detail-oriented Senior Accountant to join our team in Kaukauna, Wisconsin. In this role, you will play a key part in maintaining accurate financial records, preparing hig...

2h ago

Go to Apply

Entry Level Pharmacy Technician

Actalent • Green Bay, WI • 5h ago

Hospital & Medical

Entry Level Pharmacy Technician No experience needed, as long as you are a hard working, reliable individual we will train you! Responsibilities Prepare blister packs by gathering accurate prescription information to ens...

5h ago

Go to Apply

Customer Service Rep.

Kelly Services • Green Bay, WI • 1d ago

Management & Administrative

Job Title: Sr. Customer Service Representative Job Summary: Join our dynamic team as a Customer Service Representative, where you'll play a crucial role in delivering exceptional support to our valued clients. Located in...

1d ago

Go to Apply

Forklift Operator Warehouse

Ryder System • Green Bay, WI • 1d ago

Manufacturing & Warehouse

Position Description Ryder is immediately hiring a Permanent Full-Time Warehouse Sit Down Forklift Operator in Green Bay, Wisconsin Warehouse Forklift Operator / Driver Positions Pay Weekly Hourly Pay $20.00 per hour Shi...

1d ago

Go to Apply

RN Skilled Nursing

Maxim Healthcare • Green Bay, WI • 1d ago

Hospital & Medical

Maxim Healthcare is hiring for a Registered Nurse to work with patients at their homes. Salary: $38 - $44 / per hour Why Join Maxim: Competitive Pay & Weekly Paychecks Health, Dental, Vision, HSA and Life Insurance P...

1d ago

Go to Apply

Floral Clerk

Hy-Vee Food Stores • Ashwaubenon, WI • 1d ago

Management & Administrative

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully e...

1d ago

Go to Apply

Customer Service - Test Center Administr

PROMETRIC INC • Green Bay, WI • 2d ago

Management & Administrative

JOB REQUIREMENTS: About Us: Prometric (www.prometric.com) is a leading provider of technology-enabled testing and assessment solutions to many of the world\'s most recognized licensing and certification organizations, ac...

2d ago

Go to Apply

Customer Service - Test Center Administr

PROMETRIC INC • Green Bay, WI • 2d ago

Management & Administrative

2d ago

Go to Apply

Division Administrator Assistant - Green Bay - Fox Valley

Clarity Care Inc • Green Bay, WI • 2d ago

Management & Administrative

Description The Division Administrator Assistant manages/supervises employees and the operations of numerous group homes. They carry out responsibilities in the following functional areas: Quality Assurance, group home o...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.