Finance Customer Billing Associate I
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Finance Customer Billing Associate I
Salary
$22.47 - $33.01 Hourly
Location
Employment Services, FL
Job Type
Full Time Regular
Job Number
5040-03
Department
Finance
Division
Finance Customer Billing Ops 0704100000
Opening Date
12/08/2025
Closing Date
12/15/2025 12:00 PM Eastern
FLSA
Non-Exempt
Bargaining Unit
NA
Description
Benefits
Questions
GENERAL DESCRIPTION OF CLASS
This is accounting and specialized clerical work in maintaining fiscal records. This position may also be required to perform non-accounting duties as designated by the department. Work involves applying fundamental knowledge and skills in double-entry bookkeeping. Work is performed according to established procedures, and this position is expected to perform standardized tasks with a high level of independence. The nature of the work requires familiarity with and constant use of computer systems, including mainframe computers. Work is specialized for various services requiring the development of detailed knowledge for proper assessment. Supervisors review work through observation and review of records and reports.
This posting will close after the receipt of the first 25 qualified applicants or 1 week, whichever comes first.
ESSENTIAL FUNCTIONS
Assists in creating T-forms, budget transfers, journal entries, and check requests.
Prepares reports and maintains accounting schedules and other statistical schedules.
Checks customer account receivables and acts in accordance with established policy.
Identifies, researches, and reconciles problems with supervision.
Reviews and enters manual journal and budget entries submitted by user departments requiring City Manager approval.
Prepares and organizes records to be sent to records retention.
Processes individual invoices for Citywide miscellaneous billings.
Assesses Stormwater billings, including assessment of square footage to be billed.
Verifies existing Stormwater credit available for the property.
Addresses all incoming requests for miscellaneous invoicing and other various services, including Stormwater, Water, Wastewater, Solid Waste, and Recycling.
Determines where services should be billed when services are shared.
Reviews utility and miscellaneous customer accounts and adjusts accounts as required.
Requests various actions on behalf of internal and external customer accounts.
Answers customer inquiries and takes necessary actions.
Scans, indexes, and archives documents into the City's document management system (OnBase).
Demonstrates and continually provides a high level of customer service.
Handles all incoming Solid Waste requests at a high level of detail for proper service assessment.
Collaborates with third-party vendors to resolve issues related to unpaid invoices.
Assists professional accounting personnel with financial statement and budget preparation.
Performs new hire procedures and documentation for hiring authorities.
Participates in projects as applicable.
May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
Position designated as Mission Critical.
ADDITIONAL FUNCTIONS
May perform various non-accounting functions, such as maintaining departmental personnel and payroll records and filing and retrieving documents.
Performs related work as required.
QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)
High school diploma from an accredited school or a GED.
Two years of experience in a customer service-related field.
An equivalent combination of education, training, and experience that provides the necessary knowledge, skills, and abilities, and other competencies necessary for success in the target position may be considered.
SPECIAL REQUIREMENTS
Must possess and maintain a valid telephone number.
Must possess a valid driver's license.
KNOWLEDGE, SKILLS, ABILITIES
KNOWLEDGE
Knowledge of basic double-entry bookkeeping principles and practices and their application to accounting transactions.
Knowledge of modern office methods, procedures, and equipment.
Knowledge of or ability to learn PeopleSoft, Oracle, and UMS (City's customer and document management applications sufficient to perform essential functions and responsibilities of the position.)
ABILITIES
Ability to learn City and departmental policies and procedures governing payroll and purchasing.
Ability to maintain moderately complex financial records and prepare routine and special financial reports and statements.
Ability to make and verify computations with accuracy at a reasonable rate of speed.
Ability to operate various office equipment, including a computer terminal and calculator, in accordance with established procedures.
Ability to understand and follow verbal and written instructions.
Ability to establish and maintain cooperative and effective relationships with supervisor, co-workers, other City employees, and the general public.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
The job requires sedentary work that involves walking or standing sometimes, exerting up to 10 pounds of force regularly, and routine keyboard operations.
The job has no significant exposure to environmental hazards.
The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your email and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE.
City of Lakeland
2024 Summary Sheet
Annual Leave
Annual leave is accumulated bi-weekly and based upon years of service as follows:
Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*
Sick Leave
Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.
*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.
Sick Leave Pool
Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.
For more information contact Amanda Kaiser at 834-8768
Family & Medical Leave
Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.
For more information contact Dawn Justice at 834-6038.
Pension Plan
Provision for retirement income requiring mandatory participation for full-time regular employees.
Defined Benefit Plan:
Plan C Employee 4.16%
Employer 15.66%
OR
Defined Contribution Plan:
Executives, New Hires aged 52 and older, and Fire/Police Recruits
Employee 8.5% or 11% per election upon hire
Employer 15.39%
Deferred Compensation 457 Plan:
A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.
Maximum contribution for 2025 is $23,500; employees age 50 or older can also add a "catch-up" amount of $7,500; employees age 60-63 can also add a "catch-up" amount of $11,250.
Additionally, a match of up to 5% of salary is offered by the City in Plan C.
Holidays
Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.
Funeral Leave
Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.
Jury/Witness Duty
Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.
Military Leave
Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some @type of reserve status for the United States Armed Forces. (see policy manual for additional information).
Maternity Leave
Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.
Leave of Absence Without Pay
Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.
Longevity Pay
Tuition Reimbursement
Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.
For more information, contact Melissa Yelnick at 834-6844.
Suggestion Awards
A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.
For additional information, contact Employee Engagement and Development at 834-6837.
Direct Deposit of Paycheck (refer to handout in new employee folder)
An account must be established with the institution of your choice prior to signing up for direct deposit.
Uniforms/Equipment
Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.
Parking
Free while at work.
Break Periods
Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.
For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.
For Information on Retirement Benefits, contact the Retirement Services Department at 834-8765 or 834-8797.
For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.
01
Please indicate your highest level of education.
Less than a High School Diploma or GED
High School Diploma or GED
Some College - less than 30 credit hours
Some College - 30 credit hours, but less than 60 credit hours
Associate's Degree or 60 credit hours
90 Credit Hours
Bachelor's Degree or 120 credit hours
Master's Degree
Doctorate Degree
02
Please indicate your years of experience in a customer service-related field.
No experience
Some experience, but less than 1 year
At least 1 year, but less than 2 years
2 years or more
03
Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.
04
Please indicate which @type of valid driver's license you possess.
Florida driver's license
I have an out-of-state driver's license
I do not have a valid driver's license
05
Please describe any experience you have in finance, accounting, payroll, or bookkeeping. If you have none, please write N/A.
06
By clicking "Yes" below, I understand that all relevant work experience MUST be entered on my application in order to be considered for the position. In addition, all current City of Lakeland employees must list all current and previous City of Lakeland work experience. Failure to add the work experience to your application will disqualify you from the application process.
Yes
No
Required Question
Employer
City of Lakeland, Civil Service
Address
500 N Lake Parker Avenue Lakeland, Florida, 33801
Phone
(863)834-8790
Website
http://www.lakelandgov.net/employmentservices
