Systems Support Specialist KCCTO

Kansas State University • Manhattan, KS • 2d ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13438019

rSystems Support Specialist KCCTO

rKansas State University

rAbout This Role

The Kansas Child Care Training Opportunities (KCCTO) team, within the College of Health and Human Sciences, is looking to hire a System Support Specialist to join their team. This position will work as part of a team to manage customer communications, assist with professional development supports, input data, and provide logistical support for team and systems building efforts. This position reports to KCCTO\'s Associate Director of Programs.

Specific duties include, but are not limited to:

Manage course processing, to include management of registration,

emailing course information to participants, communication with trainer, managing participant uploads to Canvas, processing completions, compiling evaluation summaries

Monitor workflow for course approvals

Manage invoices, payments, and refunds

Support systems building collaboration efforts, including the

Workforce Development Advisory Group, the Registry Governance Board, and the KCCTO Board of Directors

Process scholarship applications, including verifying eligibility

and other documentation, awarding, and issuing scholarships to applicants or training organizations

Manage unique event registration, including development of

registration forms, monitoring of registration completion, and communication with the training partner

Answer phone requests from customers, collect relevant information,

create cases, and assign appropriately

Assist in managing the organization\'s email account, responding to

web inquiries, and rerouting messages to the appropriate staff

Manage logistics for meetings, including securing locations,

planning meals, and recording minutes

Provide a positive customer service experience

**About Us

Kansas Child Care Training Opportunities, Inc. (KCCTO)** is a state-wide training office dedicated to providing quality, accessible, professional development opportunities to family childcare providers, childcare center staff, and other early education professionals throughout Kansas. KCCTO is a sponsored project of Kansas State University and the College of Health and Human Sciences. The mission of KCCTO is to ensure high-quality early education and care through professional development and support for those who work with and on behalf of young children. KCCTO is the current contracted agency by the Kansas Department for Children and Families (DCF) for the Infant-Toddler Specialist Network, the Early Childhood Workforce Professional Development Program, and the workforce registry, Cape.

The College of Health and Human Sciences inspires and prepares passionate and caring individuals for a meaningful life and career that promotes human well-being in the areas of consumer sciences, health sciences, and human sciences. Home to 16 undergraduate and 22 graduate programs, we provide students with the education and skills needed to make an impact in the lives of individuals, families, and communities.

Worksite Description

This position is on-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

**What You\'ll Need to Succeed

Minimum Qualifications:**

High school diploma

Two years of relevant experience

Preferred Qualifications:

Associate\'s degree or higher

Familiarity with the early childhood field, specifically licensed

childcare

Experience with customer relationship management (CRM) tools, suchas Salesforce

Strong attention to detail and ability to problem solve

Ability to manage multiple tasks and priorities

Ability to @type with speed and accuracy

Proficiency in Microsoft Office and web-based applications

Professional, courteous, and responsive customer service skills

Skilled at working independently as well as in a team

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

How to Apply

Please submit the following documents:

Cover letter

Resume

Three professional references

Application Window

Applications close on: December 10, 2025

Anticipated Hiring Pay Range

\$19.23 - \$20.68 per hour

rTo apply, please visit: https://careers.k-state.edu/jobs/systems-support-specialist-kccto-manhattan-kansas-united-states

r[]{style="font-size:62%; font-family:Arial, Helvetica, S

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