Online Grocery Pick-Up Clerk (118034) (24th St.,Yuma)

Kroger • Yuma, AZ • 3d ago

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7277627

Job Description

Select and gather products for customers\' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers\' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is

responsible for selecting and gathering products for customers\' on-line orders in the most efficient manner with attention to freshness and quality.

In-Store Grocery Shopper initiates and completes selection process

for customers\' on-line orders.

Online Grocery Pick-Up team is responsible for assembling

customers\' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

In-Store Grocery Shopper will scan and bag orders on the go while

following all bagging standards.

E-Commerce team including Online Grocery Pick- Up associate

communicates any substitutions or exceptions to customer\'s order at time of pick-up.

Meet/exceed customer expectations for ease of shopping, variety,

freshness, and cleanliness.

Adhere to local, state, and federal laws, food safety procedures,

and company guidelines.

Receive customers\' orders from Order Selector according to

guidelines, store products in optimal temperature zones.

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls

in a professional and timely manner

Retrieve each customer\'s order from all staging locations and

ensure order accuracy, load order into customers\' cars

Pick-Up Clerk should provide a positive customer service experience

that makes customers want to return to on-line shopping.

Process the orders through the point of sale (POS) system

Follow policies and procedures to determine appropriate

substitutions in the event of an out-of-stock

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and

invalid temperature @types to the store e-Commerce supervisor

Inspect equipment and notify store Pick-Up supervisor or other store

management of items in need of repair

Perform required opening and closing procedures

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Ability to work cooperatively in high paced and sometimes stressful

environment.

Ability to manage conflict in a reasonable, nonconfrontational and

cooperative manner.

Ability to act with honesty and integrity regarding customer and

business information.

Ability to follow directions and seek assistance when necessary to

resolve customer and business issues.

Provide support and assistance through direct interaction with

minors, individuals with special needs, and older adults.

Must be able to perform the essential job functions of this position

with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

Ability to work without supervision

Ability to read shelf tags

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Desired Previous Experience:

Any experience as a personal shopper or in a production oriented or

warehouse environment, stocking shelves, or experience as a cashier

Kroger

Go to Apply

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