Sales Support Representative

ICU Medical, Inc. • Columbus, OH • 12h ago

Job Description Position Summary The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience. Essential Duties & Responsibilities

Point of contact for assigned Sales Reps and Region Managers

Primary sales contact for Alternate Site customer base

Assist in the sales cycle from initial inquiry to close of business

Maintain and enhance relationship with existing customer base in collaboration with Sales team

Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples

Work directly with authorized Distributor's Inside Sales Departments to provide product solutions and price quotes

Generate new sales opportunities from phone & email inquiries

Provide technical support and maintain a strong level of product & competitor knowledge

Direct communication with distributor, distributor reps and end users for maximum sales efficiency

Manage ICU Website inquires related to sales opportunities

Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)

Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database

Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)

Weekly reporting for high priority or high visibility items

Manage vendor credentialing process with various credentialing companies.

Support & perform special projects for corporate accounts IDN's

Act as liaison for internal & external sales communication

Work on special projects as assigned

Knowledge & Skills

Excellent verbal and written communication skills

Excellent organizational and interpersonal skills

Ability to multitask and work in a fast-paced environment

High level of attention to detail

Proficient in Excel, Word and Outlook

Minimum Qualifications, Education & Experience

Must be at least 18 years of age

High School diploma required; college degree preferred

2 or more years' experience in sales; preferably in medical device industry

Work Environment

This is largely a sedentary role.

This job operates in a professional office environment and routinely uses standard office equipment.

Typically requires travel less than 5% of the time

About Us ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.

The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.

IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.

Significant US IV solutions

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA1MzQ3LjEwNTA4QGljdW1lZGNvbXAuYXBsaXRyYWsuY29t

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