Customer Service Representative

TEKsystems • Fredericksburg, VA • 8h ago

About the Role:

We are seeking a Customer Service Representative to join our residential services team during our busiest season. This role requires exceptional communication skills and the ability to troubleshoot and resolve customer issues in real time. You will handle a high volume of inbound calls related to products, services, billing, and transactions.

Key Responsibilities

Provide outstanding customer support via inbound calls.

Troubleshoot service issues and resolve customer concerns promptly.

Handle billing inquiries and transaction-related questions.

Maintain professionalism and empathy during challenging interactions.

Ensure accurate data entry and adherence to company policies.

Requirements

Customer Service experience

High-volume Call Center experience

Strong Data Entry skills.

Must reside in Eastern Standard Time Zone.

Ability to hardwire internet connection via Ethernet (test speed at https://www.speedtest.net/)

Familiarity with Office 365 and basic office equipment

Nice-to-Have Skills:

Experience in customer service call centers or team environments

Bilingual (Spanish) preferred but not required

Work Environment

100% Remote - professionalism and accountability required

Shifts between 7:00 AM - 6:30 PM EST (holiday work expected)

Productivity monitored (time in queue, call status, schedule adherence)

Equipment Provided: Laptop, 2 monitors, headset, docking station, credit card keypad

Job Type & Location

This is a Contract position based out of FREDERICKSBURG, VA.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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