Credit & Collections Administrator

City of Duluth • Duluth, MN • 2d ago

SUMMARY/PURPOSE To manage the City's accounts receivable asset to maximize cash generation and minimize risk by managing the over-arching credit and collection operation process. SUPERVISION RECEIVED For both one-of-a-kind and repetitive tasks, the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. Incumbents work as instructed and consult with the supervisor. SUPERVISION GIVEN Does not supervise. **Please note this is a part-time position anticipated to be 24 hours/week. Essential Duties & Responsibilities (other duties may be assigned) 1. Monitor and analyze outstanding accounts receivable balances across the Finance Department, Parking Department, and other City departments as necessary. 2. Collect City tourism tax revenue, parking tickets, administrative fines, and other miscellaneous receivables as needed. 3. Maintain a City revenue recapture account with the Minnesota Department of Revenue. 4. Develop relationships and maintain contact with internal and external customers. 5. Develop and maintain collection procedures for parking and administrative fine tickets and other receivables as needed. 6. Prepare accounts for referral to collection agencies or collection attorneys. 7. Document all collection efforts in a manner that will provide sufficient detail of all collections efforts. 8. Ensure collection efforts and correspondence are in accordance to policy and procedures and applicable regulatory requirements. 9. Create and manage payment plans, settlements, and other recovery efforts, including evaluating and negotiating terms with collection agencies and collection attorneys. 10. Notify City management when problems arise, or potential problems occur that may affect collection activities, and make recommendations to correct or avoid these problems. 11. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines. 12. Other duties may be assigned.

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