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Job ID101348
LocationAurora
Position TypeRegular
Regular/TemporaryRegular
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Job Overview
This position is responsible for full performance complex work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution. This position may perform lead work over lower-level staff.
This position will be expected to be the primary support for a new implementation of the Epic Beans module, then will transition into a support role for Beans and Hospital Outpatient Departments (HOD).
Additional Information
Department: Clinical Application Services
Hours per week: 40, eligible for benefits
Shift: Monday - Friday, 8am-5pm, work hours may vary based on the needs of the department. Occasional weekend/evening coverage during quarterly Epic upgrade, on-call shift equals 1 week less than or equal to 0-2x/year.
*This is a hybrid position.
Duties & Responsibilities
Analyzes and diagnoses complex system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
Plans, designs, implements, maintains and provides ongoing optimization and support for applications.
Gathers, validates, and translates complex technological requirements into design and development specification while providing product management.
May be designated as a lead for their team, including scoping and triaging projects for the team.
Collaborates with system users to and other IT professionals evaluate, plan, design, develop, test, implement and maintain systems.
Addresses highly technical issues that occur during installation and maintenance activities.
Completes or coordinates the preparation, coding, testing, and debugging of complex programs.
Analyzes, designs and builds workflows to meet the needs of users.
Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem.
Documents design, application and technical specifications as appropriate. Works with others to create support and training documents.
Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.
May serve as a subject matter expert (SME) in the underlying data structure to assist report developers with complex report needs.
Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
Provides vendor with recommendations for system improvements.
Reviews documentation for complex upgrades and monthly system updates. Evaluates possible changes and impacts with other analysts and end users.
Supports end users and provides primarily Tier 2 and Tier 3 support for supported systems.
Serves as a mentor to team members as requested for technical and customer support skills development.
Acts as a project lead for complex projects.
Simplifies complex workflows.
Assumes on-call responsibilities as required.
Minimum Qualifications
EDUCATION - High School or GED
EXPERIENCE - Minimum of four (4) years of related experience is required.
Strong preference given to those applicants who have at least four (4) years of Epic Application Analyst experience.
EQUIVALENCY - An Associate or Bachelor's degree in a related field may substitute for the required experience
CERTIFICATION(S) - Epic certification in primary application will be required within four months of hire. Team members will be sent to Epic for mandatory training and will be given two attempts to pass certification testing to maintain employment.
Strong preference given to those applicants who have certification/experience with the Bean module or recent specialty module implementation.
Salary Information
Pay is dependent on applicant's relevant experience.
Annual Salary Range (Based on 40 hours worked per week): $101,987.37 to $152,981.05
Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.
EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
Equal Employment Opportunity
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
Apply at: http://ipc.us/t/75BE855489894D6C.
