Rapport
Salary: $20/Hr-$21/Hr
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
Summary:
Under the general supervision and direction of the Conference Services Manager, the Workplace Ambassador (WPA) serves as the on-floor concierge who takes full ownership of all office-related aspects to maintain a warm, welcoming and professional atmosphere for all clients, executives and associates at all times.
Core Responsibilities
The Workplace Ambassador (WPA) is the first point of contact for unassigned seating floor(s) and must be adept at taking ownership of all aspects, including, but not limited to; facilities & services located within a predetermined area; assuring users feel comfortable and have all the tools necessary to be as productive as possible.
Through professionalism and effectiveness, the WA will actively manage and coordinate the delivery of the "World's Best Workplace" for members of the firm.
-Act as an overall Hospitality Services resource and liaison on the unassigned floors.
-He/she conducts daily walkthroughs of each designated floor to assure everything is prepared in accordance to the established standards.
-Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer /phone issues), and mail room (package pickups and deliveries).
-He/she is aware of all visitors and VIPs expected to be on floor and anticipates their arrival.
-He/she pro-actively manages the general cleanliness of on-floor meeting and conference rooms
-He/she pro-actively manages transitions of new joiners, assigns lockers and provides floor orientation as well as local city knowledge.
-Resetting, refreshing and turning rooms as necessary in meeting space. Working with managers and GSA's to minimize room turns while being flexible to ensure the best client experience
-Wiping down/cleaning all tables and chairs.
-Supplying and setting up items not included in rooms (flip charts, whiteboards, screens, etc.).
-Ensure all equipment (tables, chairs, ect.) utilized for meetings are of the best repair while identifying and reporting issues with non-functioning items.
-Re-setting rooms between meetings.
-Making sure meeting room trash was removed and carpets were vacuumed the previous night by reporting to maintenance or personally as necessary
-Assist filling in at the Reception desk as assigned
-Responsible for posting flyers in pantries upon specified posting timeline and proactively viewing and removing flyers immediately following end of posting and placing counter-top sign holders back in cabinet when not in use
-Effective ordering of supplies with a goal to minimize inventory and limit week-to-week carryover of goods
-Ensure stocking of pantry items available to Firm employees at regular intervals from 7am-5pm, Monday through Friday per SOP on "look" and need
-Coffee machine management
-Responsible to visibly review any vending issues each visit to pantry and report as necessary with posting
Requirements
-Strong customer service and organizational skills
-Willing to go the extra step to ensure guest satisfaction
-Friendly, outgoing demeanor and enthusiasm for the job
-Have upscale luxury guest/customer service skills
-Excellent Computer skills, hotel property software preferred
-Discreet, ethical and committed to maintaining a high degree of confidentiality.
-Have excellent written and verbal communication skills
-Previous hospitality experience strongly preferred.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\FlikHospitality.pdf
Req ID: 1486664
Rapport a specialized division of FLIK Hospitality Group
