Technical Account Manager

Enviri Corporation • King Of Prussia, PA • 2h ago

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees

Manage key accounts with respect to both customer service needs as well as technical service needs as it relates to assisting with profile creation and support.

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.

Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.

Providing technical service support related to creating and supporting the profile process.

Coordinate with Clean Earth plants regarding scheduling loads into the facilities.

Coordinate with CPG on the submission and subsequent approvals of profiles and recerts.

Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.

Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.

Partner with Sales team to increase revenue growth of assigned accounts, including performing various sales-related activities to support account roster.

Coordinate with cross functional teams to assign tasks to the correct departments.

Maintain thorough and updated customer records.

Responsible for all case management tied to the team member's assigned accounts.

Conduct research and work cross functionally to resolve or escalate problems.

Conduct proactive calls to ensure ongoing communication with existing customers.

Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs.

Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.

Perform other reasonably related tasks as assigned by management.

Required Qualifications:

Bachelor's degree coupled with Minimum 5 years years of work experience in a technical account management or customer service role.

High level of Customer Service acumen and business acumen.

Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.

Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).

Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.

Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.

Ability to manage several tasks simultaneously and meet deadlines.

Preferred Qualifications:

Bachelor's degree in chemistry, environmental studies or biology.

Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.

Knowledge of Salesforce, Ariba, or Oracle systems.

Experience administering and reviewing service contracts.

Presidio Networked Solutions, Inc. • King Of Prussia, PA • 11h ago

Management & Administrative

Reference #: OPERA009337 Description Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solu...

11h ago

Go to Apply

Marketing Liaison Manager - Media

Visiting Angels of Jenkintown • Chadds Ford, PA • 15h ago

Management & Administrative

Marketing Liaison Manager (Full-Time) Location: Media | Reports to: VP- Operations Type: Full-Time | Industry: Senior Home Care I OFFICE BASED Are you a natural connector with a passion for helping others? Visiting Angel...

15h ago

Go to Apply

Marketing Manager Sr- Wealth Management

PNC • Philadelphia, PA • 16h ago

Management & Administrative

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.