GTM Operations Manager

Comcast • Philadelphia, PA • 4h ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The GTM Operations Manager plays a critical role in driving operational excellence and enabling revenue-generating and partner teams to execute effectively. This role partners closely with Sales, Marketing, and other key partner teams to optimize go-to-market processes, manage strategic projects, and translate business needs into actionable insights. The ideal candidate combines analytical rigor, structured project management, and a deep understanding of GTM motions to streamline operations, improve performance, and support scalable growth.

Job Description

Core Responsibilities:

Optimize end-to-end GTM processes across sales, marketing, and other key partner teams to improve efficiency and alignment.

Build, maintain, and enhance GTM dashboards, reporting, and performance metrics to support data-driven decision-making.

Support annual and quarterly planning cycles, including capacity modeling, territory design, quota setting, and pipeline analysis.

Identify operational bottlenecks and recommend process improvements that increase velocity and reduce friction.

Lead and execute cross-functional projects from scoping to delivery, ensuring clear timelines, ownership, and communication.

Develop and maintain project plans, status updates, and risk mitigation strategies to keep initiatives on track.

Partner with stakeholders to ensure alignment, resolve issues, and drive project outcomes to completion.

Facilitate change management, training, and rollout of new tools, processes, or GTM programs.

Analyze complex business problems, synthesize findings, and provide actionable recommendations to leadership.

Translate stakeholder needs into detailed requirements and collaborate with technical teams to implement solutions.

Conduct root-cause analysis to understand performance trends and propose strategic improvements.

Develop insights that help shape GTM strategy, resource allocation, and operational roadmaps.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Minimum Requirements

Must have 5-7 years of experience within a sales or marketing organization, with a specific focus on planning, operations, and analysis.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Project Management; Communication; Cross-Functional Teamwork; Go-to-Market Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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