Back to Jobs search

Teller

Berkshire Bank • Worcester, MA • 6h ago

Division: Retail Banking

Department: Various Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 4

Salary Range: $17.00 - $26.55

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Worcester, MA - 560 Park Ave

Purpose/Objective:

Cultivate relationships with customers and promote the Banks products and services by having conversations and referring to bankers. Recommend opportunities with our digital suite to help customers bank more conveniently. Performs a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Banks main point of client contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas.

Key Accountabilities:

Client Service 50%

Handles complex client issues while executing excellent customer service principles.

Excel at client service skills at all times to promote a positive brand image for Bank through face- to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business.

Explains Bank policy and procedures to customers.

Assists clients with digital engagement and satisfaction.

Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals.

Participate in outbound calling campaigns

Transaction Duties 50%

Identify opportunities when processing transactions to meet clients needs and refer opportunities to bankers

Executes an extensive variety of customer transactions in accordance with Bank policy and procedures.

Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures.

Maintains working knowledge of all banking regulations.

Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.

Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.

Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.

Provides back up and support to Branch Supervisor tasks as needed.

Available to work Saturday hours and travel to nearby offices as required.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.

Education:

High school diploma or equivalent

Experience:

Prior transaction or teller experience preferred

Prior customer service experience preferred

Cash handling experience

Skills & Knowledge:

Customer service skills

Communication skills

Basic computer skills

Interpersonal skills

We endeavor to make this site accessible to any and all users.

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us athr@berkshirebank.com.

Similar Jobs

Relationship Banking Supervisor

UniBank • Sutton, MA • 6h ago

Finance, Accounting & Banking

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Sutton South Branch. We are group of talented, professional individuals passionate about supporting our cus...

6h ago

Go to Apply

Relationship Banking Supervisor

UniBank • Douglas, MA • 6h ago

Finance, Accounting & Banking

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Douglas Branch. We are group of talented, professional individuals passionate about supporting our customer...

6h ago

Go to Apply

Relationship Banking Supervisor

UniBank • Worcester, MA • 6h ago

Finance, Accounting & Banking

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Worcester Gold Star Branch. We are group of talented, professional individuals passionate about supporting...

6h ago

Go to Apply

Relationship Banking Supervisor

UniBank • Uxbridge, MA • 6h ago

Finance, Accounting & Banking

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Uxbridge Branch. We are group of talented, professional individuals passionate about supporting our custome...

6h ago

Go to Apply

Relationship Banking Supervisor

UniBank • North Grafton, MA • 6h ago

Finance, Accounting & Banking

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Grafton Branch. We are group of talented, professional individuals passionate about supporting our customer...

6h ago

Go to Apply

Relationship Banking Supervisor

UniBank • Upton, MA • 6h ago

Finance, Accounting & Banking

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Upton Branch. We are group of talented, professional individuals passionate about supporting our customers...

6h ago

Go to Apply

Accounts Payable Specialist

Robert Half • Pascoag, RI • 10h ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Accounts Payable Specialist to join our team in Pascoag, Rhode Island. This long-term contract position offers an opportunity to contribute to a dynamic accounting environ...

10h ago

Go to Apply

Finance Manager

Robert Half • Westborough, MA • 20h ago

Finance, Accounting & Banking

Description We are looking for a skilled Finance Manager to join our team on a long-term contract basis in Westborough, Massachusetts. In this role, you will oversee critical financial processes, including month-end and...

20h ago

Go to Apply

Program Finance Co-op

Leonardo DRS, Inc. • Fitchburg, MA • 20h ago

Finance, Accounting & Banking

Job ID: 113350 The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies around the world....

20h ago

Go to Apply

Program Finance Co-op

Leonardo DRS, Inc. • Fitchburg, MA • 20h ago

Finance, Accounting & Banking

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.