MBU Process Lead - Technical Training - Electrical Tech
Location
North Carolina
City
Greensboro
Role Type
Permanent
WHO WE ARE
ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
What You Will Do
JOB SUMMARY
Responsible for the design, development, and oversight of the Electrical Technician training path, including the Apprenticeship Program. This role will create and maintain structured learning plans, develop and update technical training materials, manage on-the-job and classroom-based instruction, and ensure alignment with business and safety standards. In addition to program development, the Electrical Training Process Lead will manage testing and evaluation systems to monitor trainee progress, competency, and certification. This role also collaborates closely with Maintenance, Engineering, HR, and external partners to deliver specialized training and to maintain compliance with industry standards and apprenticeship requirements.
WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company)
Oversee all Electrical Technician training programs within the factory, including the design, implementation, and continuous improvement of both technical andapprenticeship-relatedtraining activities. Ensure that all training programs are closely aligned with operational needs, safety requirements, and industry standards.
Responsible for reviewing, updating, and maintaining all electrical training documentation to ensure accuracy, relevance, and effectiveness. Systematically evaluate existing materials to reflect current procedures, technologies, and equipment, as well as incorporating feedback from trainees, trainers, and subject matter experts.
Develop new training materials-including Step-up Cards (SUCs), Standard Operating Procedures (SOPs), One Point Lessons (OPLs), and Work Instructions (WIs)-to support the introduction of new electrical equipment and systems. Collaborate closely with subject matter experts and Maintenance personnel to ensure technical accuracy and to incorporate real-world insights that enhance training effectiveness.
Conduct all testing activities related to the Electrical Technician training and Apprenticeship programs. Design and administer assessments to evaluate trainee knowledge, practical skills, and overall program effectiveness.
Maintain accurate and up-to-date training records within the Skill Matrix, ensuring all entries reflect the current status and progress of Electrical Technicians and apprentices.
Responsible for identifying and developing new trainers within the Electrical Technician job classification. Assess current training needs, evaluating the skills and qualifications of potential trainers, and selecting individuals who demonstrate strong technical knowledge and the ability to effectively communicate and coach others. Support these trainers with the tools, guidance, and feedback necessary to ensure consistent, high-quality training delivery across all shifts and skill levels.
Conduct comprehensive skill-gap analyses for Electrical Technicians and apprentices to identify areas where employees may lack the necessary technical skills or knowledge. Evaluate current performance levels, comparing them against required competencies, and identifying specific skill gaps. Develop and implement targeted training plans to address these gaps, ensuring employees are equipped with the skills needed to perform their roles effectively and safely.
Partner with various Department MBU Teams to conduct loss analysis and support the development and execution of the master training plan. Implementing systems and tools to address key performance losses within the Electrical Technician and Apprenticeship programs, ensuring that training initiatives directly contribute to reducing operational losses and improving overall workforce efficiency.
Performs other job-related duties as assigned.
Qualifications
REQUIRED MINIMUM QUALIFICATIONS:
Education and Experience:
Associate's degree in Electrical Engineering, Industrial Technology, or related discipline
5+ years Manufacturing or Technical Training experience
3+ years supervisory experience
Must be 21 years of age or older
Knowledge of:
Intermediate to advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
Skilledin:
Verbal and written communication
Presentation skills
Attention to detail
Problem/situation analysis
Effective time and task management
Multitasking capabilities
Flexibility and adaptability
Ability to:
Communicate to a broad and diverse audience
Plan, organize, prioritize, and manage projects or programs
Maintain effective working relationships
Demonstrate critical thinking
Work with diverse populations and varying education levels
Receive and communicate information orally and in writing
Prioritize assignments, workload, and manage time accordingly
Work a fluctuating work schedule.
Travel domestically and internationally as needed
PREFERRED QUALIFICATIONS:
Education and Experience:
Bachelor's degree in Engineering, Industrial Technology, or related discipline
3+ years related work experience
3+ years of supervisory experience
Electrical Certification
Certified Professional in Training Management
Lean/Six Sigma Green Belt or equivalent
Work Environment and Physical Demand
Occasionally lifts or moves moderate to heavy weight objects (10-50 lbs.)
Reach and grasp objects / hand eye coordination
Stoop, bend, kneel, crouch, or crawl
Walks, sits, or stand for extended periods of time
Prolonged machine operation including computer and keyboard equipment
Use of manual dexterity and fine motor skills
Identify and distinguish color and shades of color
Work with equipment or perform procedures where carelessness may result in injury
Risk for occupational exposure to bloodborne pathogens
This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.
What We Offer
Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
Dollar for dollar 401k match up to 6% and 5% annual company contribution
15 Company-paid holidays
Generous paid time off
Employee recognition and discount programs
Education assistance
Employee referral bonus program
Applicant Information
This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com .
SHARE THIS JOB
The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.
All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) .
We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .
