Customer Service Representative

Robert Half • Ladera Ranch, CA • 1h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this contract-to-permanent role, you will play a vital part in delivering exceptional service to customers through efficient communication and attention to detail. The ideal candidate will possess strong organizational skills and the ability to manage both inbound and outbound calls effectively.

Responsibilities:

Handle approximately 10 inbound calls daily, addressing customer inquiries and providing timely resolutions.

Conduct 30-80 outbound calls per day once fully trained, following up with customers and sharing next steps.

Utilize the Salesforce platform to manage customer data and track interactions.

Send follow-up links to customers with detailed instructions and next steps.

Maintain accurate records of communication and ensure proper documentation of customer interactions.

Deliver exceptional service by addressing client needs with professionalism and efficiency.

Collaborate with team members to ensure seamless customer experience and problem resolution.

Assist with administrative tasks to support customer service operations.

Stay informed about company policies and industry standards to provide accurate information to clients.

Requirements - Minimum of two years of administrative or clerical experience required.

Previous experience in the mortgage industry is highly preferred.

Strong proficiency in customer service within a call center environment.

Familiarity with Salesforce or similar platforms for managing customer data.

Ability to handle both inbound and outbound calls with professionalism and efficiency.

Excellent organizational and communication skills.

College degree is preferred but not required.

Capable of multitasking and maintaining attention to detail in a fast-paced environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Go to Apply

Client Service Specialist - Float

Columbia Bank • Orange, CA • 16h ago

Management & Administrative

16h ago

Go to Apply

Client Service Specialist - Float

Columbia Bank • Newport Beach, CA • 16h ago

Management & Administrative

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.