Back to Jobs search

Customer Service Rep

CAI • Dover, DE • 7h ago

Req number:

R6714

Employment @type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Customer Service Rep, you will be the first point of contact for our client's providers, delivering exceptional support and addressing inquiries.

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time.

What You'll Do

Respond to provider questions, emails, and calls in a timely and professional manner

Assist with navigating and resolving a variety of issues, including claims and continuity of care

Work towards meeting and exceeding call center metrics

Manage a high volume of inbound and outbound calls with efficiency and courtesy

Maintain detailed records of interactions, transactions, and comments

Collaborate with Provider Relations and Contracts teams to ensure seamless service

Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required:

High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred

Experience in customer service, ideally in a healthcare setting

Strong communication skills, both verbal and written

Ability to handle stressful situations with patience and professionalism

Proficiency with computers and typical office software

Knowledge of healthcare systems and terminology is a plus

Flexibility to work holidays and extended hours as required by the Department.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$17.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI

Go to Apply

Share this job

Similar Jobs

Field Marketing Manager

Confluent • Dover, DE • 1h ago

Management & Administrative

Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Marketing Compensation: $129.8K - $152.5K - Offers Equity At Confluent, we are committed to providing competitive pay and benefit...

1h ago

Go to Apply

Senior Field Sales Manager

Wolters Kluwer • Dover, DE • 17h ago

Management & Administrative

About the Role: As a Senior Field Sales Manager, you will elevate your role in driving our business success by representing our products and services with deeper customer understanding. You will be responsible for genera...

17h ago

Go to Apply

SSM, Solution Sales Manager (Southeast)

Ford Motor Company • Dover, DE • 17h ago

Management & Administrative

In this position... The Ford Pro Solutions team is seeking a talented experienced, and passionate professional to tell the Ford Pro story to potential customers! The Universal Solutions Sales Manager will be a subject ma...

17h ago

Go to Apply

Manager Software Engineering

RELX INC • Dover, DE • 18h ago

Management & Administrative

Are you a collaborative Manager of Software Engineer looking to work for a mission driven global organization? Do you consider yourself an outstanding leader and motivator of Software Engineers? About the role - This pos...

18h ago

Go to Apply

Operations Manager, HCA

Datavant • Dover, DE • 21h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

21h ago

Go to Apply

Operations Management Analyst (Remote EST/CST)

CBRE • Dover, DE • 21h ago

Management & Administrative

Operations Management Analyst (Remote EST/CST) Job ID 245756 Posted 06-Nov-2025 Service line GWS Segment Role @type Full-time Areas of Interest Accounting/Finance Location(s) Austin - Texas - United States of America, Re...

21h ago

Go to Apply

Operations Manager, The Experience Studio - North America

American Express Global Business Travel • Dover, DE • 21h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

21h ago

Go to Apply

Customer Service Associate

Walgreens • Smyrna, DE • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Manager Solutions Design - Supply Chain

Ryder System • Dover, DE • 1d ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : The Manager Solutions Design is responsible to support the growth of our Supp...

1d ago

Go to Apply

CODE BLUE MANAGER

Gateway Community Action Partnership • Bridgeton, NJ • 1d ago

Management & Administrative

CODE BLUE MANAGER Job Details Job Location R E Campus S07 - Bridgeton, NJ Position Type Temp. Full Time Education Level High School Salary Range $30160.00 - $30160.00 Salary/year Travel Percentage Up to 25% Description J...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.