Hotel Operations Supervisor

STRATOSPHERE GAMING LLC • Las Vegas, NV • 19h ago

POSITION: Hotel Operations Supervisor SCHEDULE:Full Time LOCATION: Las Vegas, NV 89104 SALARY: Will discuss with applicant

SUMMARY:

As the Hotel Operations Supervisor, you play a vital leadership role in ensuring the seamless operation of key guest service departments, including Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. You are responsible for supervising, coordinating, and directing daily activities across these areas, setting the tone for excellence in both guest experience and team performance. Your support of division leadership is essential to the strategic administration of each department, helping to drive guest satisfaction, operational efficiency, and team member engagement. Your influence directly shapes the first and lasting impressions of our guests, making your role a cornerstone of our commitment to exceptional hospitality.

MINIMUM REQUIREMENTS:

1 year of leadership or progressive responsibility in hospitality experience preferred

Previous experience in Front Desk or VIP Services strongly preferred

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Strong communication skills for one-on-one and group settings

Ability to de-escalate situations and deliver high-level guest service under pressure

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to access and input information using a moderately complex computer system, including knowledge of LMS preferred

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.

At least 21 years of age

High School Diploma or equivalent required; Associate or Bachelor's degree in Hospitality or related field preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bend, twist

Occasionally sit and work at a desk or computer

Constantly standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity

Ability to use tools or equipment requiring fine motor skills and a high degree of dexterity

JOB RESPONSIBILITIES:

Train and supervise team members on their assigned shifts

Supervise the operation of VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency and high quality service is provided to guests

Maintain established effective controls to ensure adherence to department guidelines and recommend any changes to ensure maximum service, efficiency, and security of company funds

Investigate and correct any shortages and errors

Work with hotel leadership team in planning for hotel promotions, special events, and sales groups to ensure maximum utilization of room and block rates

Recommend changes in room rates as required

Investigate and resolve guest complaints and concerns and follow up with involved parties to resolve the matter to the guest's satisfaction

Maintain established credit p

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