Strategic Account Director

Ricoh Americas Corporation • Rocky Hill, CT • 3d ago

The Strategic Account Director is responsible for developing and executing a strategic account plan to address client challenges and achieve business objectives. This role defines long-term goals for assigned accounts, builds key customer relationships, identifies business opportunities, and facilitates strategic discussions. The Account Director will lead industry seminars and roundtables, coordinate client participation in relevant events, and engage subject matter experts and vendor partners to design effective solutions. The position is accountable for delivering profitable revenue growth, expanding services, and ensuring overall account retention.

Key Responsibilities Strategic Thought Leadership

Serve as an industry subject matter expert by facilitating strategic planning discussions and participating in industry events.

Share and apply best practices with prospective customers and peer Account Directors.

Lead quarterly business reviews and annual strategy sessions with appropriate subject matter experts.

Research and Networking

Prepare insightful questions to uncover client challenges and opportunities for value-added solutions.

Connect client requirements to industry trends and analyze financials to identify priorities.

Collaborate with the Digital Solutions Center to address portfolio gaps and achieve client outcomes.

Account Relationship Development

Identify key business owners and understand how their objectives align with overall account goals.

Deliver relevant content and updates to department heads on account activities.

Portfolio Expertise

Confidently articulate successful solution integrations.

Share best practices internally and externally through summaries and press releases.

Secure customer references and maintain relevant industry certifications.

Growth and Revenue

Achieve annual revenue and profit targets while driving long-term growth.

Develop robust business plans, including 1-year and 3-5-year strategic roadmaps.

Qualifications

Bachelor's degree or equivalent experience.

Industry-specific certifications preferred.

5+ years of industry experience; leadership experience preferred.

5+ years of successful sales experience.

Experience working with executive leaders in Fortune 1000 companies.

Proven ability to grow services.

Knowledge, Skills, and Abilities

Business maturity and executive presence.

Strong follow-up and negotiation skills.

Commitment to self-development.

Industry expertise and collaborative influence.

Excellent verbal, written, and presentation skills.

Proactive, creative problem-solving abilities.

Ability to build and maintain professional relationships.

Familiarity with Ricoh offerings and solution design processes.

Solid understanding of technology applications within the industry.

Working Conditions

Office environment with standard lighting, ventilation, and noise levels.

Requires interpretation and application of complex data and instructions.

Minimal physical effort; primarily sedentary with occasional lifting of up to 10 lbs.

Travel required (approximately 30%), including overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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