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Resident Services Manager (Greenwood/Corpus Christi, Tx)

Prospera Housing Community Services • Corpus Christi, TX • 4h ago

Resident Services Manager

JOB DESCRIPTION

Classification:

Non-Exempt

Department:

Resident Services

Temp Position:

This position is going to be a temporary position (estimated 3 months) with the potential to become a permanent position.

Reports To:

Regional Services Manager

Revised:

05/29/2025

About Prospera

Prospera has been empowering families since 1993 by providing safe, high-quality affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs.

At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents, to how we support one another as a team.

At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others.

Position Summary

The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the

Social Determinants of Health (SDOH).

Essential Job Duties/Responsibilities

Establish and maintain relationships with the residents of assigned property(ies) to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property.

Facilitate intake and assessment for new residents.

Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs.

Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as

determined by program requirements and resident needs.

Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help.

Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO).

Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required.

Develop and foster relationships with community service organizations and programs.

Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications.

Advocate for residents and act as liaison for residents when needed.

Encourage residents self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs.

Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected.

Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements.

Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget.

Assist in creating Bi-Annual Board of Director reports.

Participate

in team development and mandated company-wide events.

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