Customer Success Manager

HUMMEL PRO NA • Grafton, WI • 49min ago

JOB REQUIREMENTS: Description Join a global sportswear brand committed
to excellence and innovation. Hummel is looking for a full-time Customer
Success Manager to support our growing team in Grafton, WI. If you\'re
passionate about the apparel industry, thrive on building strong client
relationships, and have an eye for detail, this is the perfect
opportunity for you. As a Customer Success Manager, you\'ll ensure our
Hummel Pro clients receive exceptional service while supporting
marketing and operational initiatives. Key responsibilities include: Key
Responsibilities Client Relationship Management Serve as the primary
point of contact for Hummel Pro NA Clubs. Deliver outstanding customer
service and maintain strong client relationships. Marketing & Social
Media Assist in social media strategy, activations, and account posts.
Execute company directives aligned with overall marketing strategies.
Operational & Account Management Support day-to-day budget planning and
revenue goals per account. Manage product orders, fulfillment, and sales
tracking. Oversee logistics platforms and communicate tracking details
to accounts. Assist with B2B tracking, promo spends, and contract
triggers. Product Knowledge & Proposals Develop expertise in Hummel\'s
custom, stock, and lifestyle ranges. Understand size ranges and garment
details. Build club-specific proposals for partnership pitches.
Qualifications Strong customer service skills with experience in retail,
customer service, or marketing. Excellent organizational and
problem-solving abilities. Creative mindset with keen attention to
detail. Proficiency in Microsoft Excel and Canva. Ability to manage
multiple priorities in a fast-paced environment. Why Join Hummel Be part
of a globally recognized brand with over 100 years of history. Work in a
collaborative, hands-on environment where craftsmanship meets
innovation. Play a direct role in building a brand that values
character, creativity, and community. About Kacmarcik Enterprises
Kacmarcik Enterprises is a portfolio of companies headquartered in
Grafton, Wisconsin, that invests in, develops, and operates businesses
spanning industrial, human performance, and social impact sectors.
Guided by a mission to positively impact lives, Kacmarcik Enterprises is
dedicated to shaping organizations that strengthen individuals,
families, and communities through purpose-driven leadership, innovation,
and collaboration. #ZR Equal Opportunity Employer This employer is
required to notify all applicants of their rights pursuant to federal
employment laws. For further information, please review the Know Your
Rights notice from the Department of Labor. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/588AACDB2CB143B9

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