Corporate Digital Channel Specialist

Mountain West Bank • Spokane, WA • 4d ago

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.
About The Role
Summary
The Digital Channel Specialist plays a crucial role in enhancing our digital presence and ensuring seamless customer and employee experiences across all digital channels, including but not limited to websites, digital applications, mobile apps, and online banking systems. This person plays a lead role in shaping and executing digital channel strategies in collaboration with the Digital Channels Manager, Product Managers, and Operations, ensuring alignment with overall business goals. The Digital Channel Specialist will work closely with product managers, product marketing, internal and external project teams, third-party vendors, bank division employees, and cross-functional departments to implement and optimize digital strategies.
This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $34.14 + / per hour (calculated for Kalispell, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
WA Applicants ONLY range: Wenatchee, WA $38.66 to $58.01 an hour. Spokane, WA $38.14 to $57.20 an hour.
Description
Collaborate with the Digital Channels Manager, Product Managers and Operations to develop and execute digital channel strategies that align with business goals.
Lead internal and external technical teams in the effort to develop and implement new digital capabilities.
Research, troubleshoot and resolve issues related to digital channels.
Drive continuous improvement of digital channels based on monitoring and analysis of digital channel performance, end-user feedback and emerging digital trends.
Support the technical development, implementation, testing and troubleshooting of digital platforms, ensuring reliability, accuracy, and performance optimization.
Ensure smooth implementation of digital channel changes in coordination with Operational staff, including identifying and documenting procedural changes, and developing support and release documentation.
Conduct regular reviews of digital channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.
Provide technical guidance and support to internal teams on digital channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must completed the assigned online training courses and achieve a passing score by the due date.
About You
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required/Preferred
Education Level
Description
Required
Bachelor's Degree
Bachelor's degree in Information Systems (IS), Management Informatio

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