Operations Analyst 3

Automation and Control Strategies Group, INC. dba ACS Professional Staffing • Vancouver, WA • 3h ago

Location: Vancouver, Washington

Type: Contract

Job #8316

Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Operations Analyst 3 will support strategic planning and business process improvement by analyzing IT/OT systems, documenting workflows, and identifying gaps or redundancies while developing metrics and facilitating process reengineering to enhance efficiency and compliance. The role includes drafting strategies, managing small projects, and preparing reports and presentations for leadership. Key requirements include ITIL Foundation Certification, advanced Microsoft Office Suite skills, strong technical interviewing and facilitation abilities for process design and requirements gathering, and proven analytical skills to assess data, identify QA/QC issues, and spot trends for improvement. This full-time position is located in Vancouver, WA. Pay Rate: $48.94 - $69.92 Benefits:

Paid holidays: 11

PTO: Starting at 10 days

Sick Leave: Up to 56 hours per year (prorated based on start date)

EAP: Employee Assistance Program

Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)

Other benefits include the following: Calm App, Access Perks

Responsibilities:

Strategy and Planning Support:

Apply knowledge of industry frameworks (IT Infrastructure Library (ITIL), National Institute of Standards and Technology (NIST), LEAN, Information Asset Management (IAM), International Organization for Standardization (ISO)) and Federal Regulatory Standards and Processes including Office of Management and Budget (OMB), Department of Energy (DOE), Federal Information Security Management Act (FISMA), North America Reliability Cooperation - Critical Infrastructure Protection (NERC CIP) to strategic efforts, TT frameworks, systems and business mapping, and associated procedures and processes. Regulatory and security requirements must be included in all proposed options, recommendations, documentation and frameworks.

Conduct interviews and research to determine IT (Information Technology)/OT (Operations Technology) business requirements and translate them into potential future opportunities for strategic initiatives.

Collaborate with TT system owners, administrators, and users to document / map deep dive into the various Transmission Technology systems, system dependencies, primary function, additional / potential functionality, interconnecting systems, system owners, administrators and users, and the business functions each supports.

Identify gaps in system owners, SMEs and collaborate with management and executives to address and document gaps.

Identify any duplicated system functionality and collaborate with SMEs, management and executives to address and document resolution.

Clarify and document business and organizational strategies, plans, functions, services, and processes.

Provide input, options and weighted recommendations to TTO and TT leadership in developing service strategies, processes, and deliverables.

Draft long-range strategies and goals for TTO in alignment with TT and goals; present options and weighted recommendations to manager and Transmission executives for review and further direction or approval.

Work with outside consultants, as requested, on a variety of the company and organizational efforts such as asset management and workforce modernization. This work may include deep dive research and documentation, providing necessary information, or collaborating on recommenda

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