Job Description
Location: San Antonio, TX. This is not a remote role.
Customer Deal Desk Specialist III
An ideal candidate has a strong work ethic and is able to perform under pressure and tight deadlines.
The role requires outstanding verbal and written communication, both internally and externally. You must have effectively handled situations where internal policies/approvals are not clear and require additional research, critical thinking and problem solving skills.
You also need great collaboration skills and the ability to see the big picture in order to improve the organization with constructive feedback. You will be responsible for bringing multiple stakeholders together (e.g., Sales, Legal, Business Approvers, Operations) to implement the most strategic and valued transactions within the company. You will work long hours under pressure with a very close-knit team. You will go through daily challenges as an individual and as a team, building strong relationships through shared experiences, all while working independently and maintaining autonomy.
The role will be difficult and demanding, but will also be a rewarding and fulfilling career opportunity.
What you'll bring:
3 to 5+ years of experience in drafting and negotiating complex Federal, Public Sector and Commercial contracts.
Prior experience in high tech industry, systems integrator, consulting, or professional services industry preferred.
Prior experience with Veteran Affairs, Department of Defense, and/or Intelligence Community preferred.
Excellent written, verbal, interpersonal and analytical communication skills.
Organized, detail oriented and time management skills.
Experience drafting and negotiating complex contractual documents.
Ability to work effectively under time critical deadlines.
Proficient in Microsoft Office suite.
Responsibilities
The Customer Deal Desk Specialist III leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria requiring Customer Deal Desk Specialist III involvement. The Customer Deal Desk Specialist III sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures. The Customer Deal Desk Specialist III facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Customer Deal Desk, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management, etc.) to reach agreement on contracting terms in order to solve complex contracting scenarios and meet the specific needs of his/her assigned managed deal(s).
What you'll do:
Project manage complex contractual documents including, but not limited to Master Agreements and Orders, for customers and/or suppliers across Federal, Public Sector, and Commercial segments in North America and globally.
Monitor contract and business terms to mitigate Oracle's risk.
Assist customers and/or suppliers, both internal and external, with contract interpretation, negotiations and administration of contractual documents including new business, extensions and terminations.
Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Business Approvals/Process while maintaining customer satisfaction and responsiveness.
Anticipate problems and initiate actions to ensure contractual documents are processed efficiently.
Prepare contractual documents status reports.
Leading contributor individually and as a team member, on assigned managed deal(s)
Work is non-routine and complex, involving the application of advanced technical/business skills in multiple lines of business.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $30.29 to $60.63 per hour; from: $63,000 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
