Field Service Technician II

EnerSys • Kent, WA • 1h ago

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
What We're Offering
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.
Compensation Range: $51100-$76700
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.
Essential Duties and Responsibilities
Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Operates material handling equipment per OSHA requirements
Maintains a safe, orderly, and clean working environment
Maintains records of performance reports
Interacts with all levels of people, both inside and outside the company
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Provides the highest quality of service possible in order to assure customer satisfaction
Generates substantial annual revenues
Functions without direct supervision
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Completes compliance and job-specific training
Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer's facility to ensure full functionality according to specifications
Provides on-site technical assistance to help troubleshoot and repair equipment
Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
Is directly responsible for company assets, including a service vehicle, parts inventory, tools, and test equipment
Qualifications
Education:
High School Diploma or equivalent
Experience:
Previous customer service experience in field support
Basic knowledge of Microsoft Office and the Internet
Basic mechanical aptitude
Previous experience working with hand and power tools
Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Able to solve simple equations
Experience should be substantively in the Electrical related field
Must hold a valid electri

EnerSys

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