Customer Service Representative I Middlebury

Vermont Employer • Middlebury, VT • 1d ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1318637

The kind of work you will do:

Process financial transactions such as cashing checks, making deposits, and processing\ withdrawals

Assist customers with debit card and digital banking questions

Help solve customer problems by listening and making appropriate suggestions

Collaborate with other departments in the bank to ensure a customer\'s financial needs are met

\ What we provide to our staff:

Opportunities to learn new skills and advance your career

Opportunities to serve your community through paid volunteer hours

Competitive benefits including paid federal holidays, paid time off provided up front\ annually, medical, dental and vision insurance, 401k plan with employer match, on-demand\ pay to claim a portion of your paycheck before payday, and more

PRIMARY RESPONSIBILITIES:\ Answer incoming calls and emails and assure proper distribution of messages\ Recognize and recommend appropriate products and services to customers\ Refer customers to appropriate personnel for loan, investment and commercial products and services\ Provide safe deposit access to authorized customers\ Resolve customer concerns related to products and services\ Ensure daily safety and security procedures are followed\ Accurately assist customers with and process transactions\ Assist customers with the purchase of bank checks and money orders\ Ensure daily duties and responsibilities are completed efficiently\ Balance cash drawer daily and maintain cash drawer policy limits, if applicable\ Assure proper documentation is obtained and procedures and standards are followed\ Assist customers with Digital Banking Platform\ Conduct necessary research using Director and Insyte\ Support initiatives and mission of QSSI\ SECONDARY RESPONSIBILITIES:\ Assure lobby coverage to greet and assist customers\ Provide coverage at other branches, as needed\ Maintain proper supplies for work area\ Other job-related tasks, as assigned\ PHYSICAL REQUIREMENTS:\ Able to stand for extended periods of time\ Able to view a computer screen for extended periods of time\ Repetitive motion of the wrists, hands and fingers due to regular computer use

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