Account Manager - Bilingual

City Wide Facility Solutions • Houston, TX • 2h ago

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing the services provided to your accounts? If you answered yes to both, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a bilingual Account Manager/ Facility Solutions Manager (FSM) for our Houston West location!

The Account Manager/Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

Formulate and manage an effective service strategy and schedule tailored to each client.

Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.

Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.

Promote the sale of, procure, and monitor supplies for clients.

Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.

Schedule each non-routine activity in client facilities using Outlook.

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Notify Sales Executives of potential accounts in your territory, especially new construction.

Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.

Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.

Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

Bilingual (English / Spanish)

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.

2+ years track record of success in a client retention role, with goals and metrics to support.

Highly detail-oriented and excellent follow-through on commitments.

Positive and outgoing personality; great at building relationships.

Excellent verbal and strong written communication skills.

Proficient in Microsoft Office and knowledge of CRM database.

Ability to travel on a daily basis to client locations locally.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision, 401k!

City Wide is an Equal Opportunity Employer.

Similar Jobs

11 - Senior Manager, Supply Chain

Celestica • Houston, TX • 5h ago

Management & Administrative

Req ID: 130800 Remote Position: Yes Region: Americas Country: USA General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Supply Chain (SC) Role : Senior Manager, Must Win, Materials (SMG) Job Ti...

5h ago

Go to Apply

Parts and Supplies Sales Manager

The Hunton Group • Houston, TX • 8h ago

Management & Administrative

16335 Central Green Boulevard, Houston, TX, USA | HD - Greens | Full Time Hunton Distribution, a division of Hunton Group in Houston, TX (www.huntongroup.com), has a new and exciting opportunity for you to join our organ...

8h ago

Go to Apply

Deputy Program Manager (Remote)

KBR • Houston, TX • 8h ago

Management & Administrative

Title: Deputy Program Manager (Remote) BELONG. CONNECT. GROW. with KBR. Around here, we define the future. We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goa...

8h ago

Go to Apply

11 - Senior Manager, Strategic Supply Chain 1

Celestica • Houston, TX • 8h ago

Management & Administrative

Req ID: 130766 Remote Position: Hybrid Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Market Supply C...

8h ago

Go to Apply

Operations Manager

HPC Industrial • Baytown, TX • 11h ago

Management & Administrative

HPC Industrial, powered by Clean Harbors in Baytown, TX, is seeking an Operations Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as prov...

11h ago

Go to Apply

Senior Manager, Wealth Accumulation (Retirement) Operations & Compliance

Deloitte • Houston, TX • 11h ago

Management & Administrative

In this role, you will be responsible for leading plan operations and complance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte branded retirement program consisting of 401(k) savings a...

11h ago

Go to Apply

Trust Reporting Manager

U.S. Bank • Houston, TX • 13h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

13h ago

Go to Apply

Market Manager

Acosta Group • Houston, TX • 16h ago

Management & Administrative

Market Manager General Information Company: PRE-US Location: HOUSTON, Texas, 77075 Ref #: 54933 Pay Rate: $ 24.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 24.00 Range Maximum: $...

16h ago

Go to Apply

Demand Gen Marketing Manager

Insight Global • Spring, TX • 16h ago

Management & Administrative

Job Description An employer is seeking a Demand Gen Marketing Manager to join their team as a remote worker. He or she will be joining the Public Sector Growth team and will be working alongside the sales organizations t...

16h ago

Go to Apply

Warehouse Customer Service

Cognizant • Houston, TX • 21h ago

Management & Administrative

Join a collaborative team where your attention to detail and customer-first mindset will make a real impact. We value initiative, integrity, and a commitment to excellence. In this role, you will serve as the primary poi...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.