RadMachine Operations Manager

Radformation • United States, United States • 3w ago

About Radformation

Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care.

Our software focuses on three key areas:

Time savings through automation

Error reduction through automated systems

Increased quality of care through advanced algorithms and workflows

Why This Role Matters

The RadMachine Operations Manager plays a key role in supporting clinics as they implement, train on, and maintain RadMachine-Radformation's comprehensive machine QA/QC software platform. In this position, you will lead the RadMachine Success Team and ensure that clinics receive the guidance, mentorship, and support needed to establish efficient, standardized QA/QC workflows. You will work closely with the Director of Clinical Success, Engineering, and our customer community to deliver high-quality service and contribute to improved patient care.

Responsibilities Include:

Oversee the RadMachine Success Team, including assisting with recruiting new team members

Monitor and manage how the team works with clinics to demo, implement, train, and support RadMachine

Work with clinics to understand their issues and provide solutions independently and/or with Engineering

Monitor team members' workload and level of customer service

Mentor junior team members

Share feedback with Engineering and communicate customer and team needs

Meet with the Director of Clinical Success to assess team performance and establish future goals

Additional Responsibilities May Include:

Host webinars to answer clinics' questions and highlight features

Test new versions of the software to aid in development and quality assurance

Develop training materials to distribute to clinics

Required Experience:

2+ years of clinical experience in radiation oncology machine QA performance and analysis

Exceptional time management skills

Strong critical thinking skills

Exceptional presentation skills

Positive attitude and a passion for excellence in patient care

Preferred Experience:

1+ years of management experience

1+ years of experience on the Radformation CX team

5+ years of clinical experience in radiation oncology

Customer service experience

Abilities:

Ability to be a leader and mentor for RadMachine Success Team members

Thrives with a busy schedule and constant learning environment

Excels at multi-tasking and managing multiple projects simultaneously

Ability to maintain a positive attitude in a fast-paced and ever-changing work environment

Strong organizational skills and ability to work independently

Excellent communication skills, both written and oral

Non-judgmental personality and welcoming of ideas and feedback

AI & Hiring Integrity

At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you-your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This ensures a fair and equitable process for all candidates.

Benefits & Perks - What Makes Us RAD

We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.

The salary range for this role is $150,000-$180,000 USD base, plus bonus eligibility.

For Canadian candidates, compensation will vary and will be assessed during the screening process based on local market conditions and experience.

For US Teammates (via TriNet):

Health & Wellness

Multiple high-quality medical plan options with substantial employer contributions

Health coverage starting on day one

Short-term and long-term disability and supplemental life insurance

Financial & Professional Growth

401(k) with immediate vesting and employer match

Annual reimbursement for professional memberships

Conference attendance and continued learning opportunities

Work-Life Balance & Perks

Self-managed PTO and 10 paid holidays

Monthly internet stipend

Company-issued laptop and one-time home office setup stipend

Fully remote work environment with virtual events and yearly retreats

For Global Teammates (via Deel):

Benefits aligned with local laws and standards through our Employer of Record partners

Locally compliant, competitive benefits supporting health, financial security, and work-life balance

Our Commitment to Diversity

Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.

Agency & Candidate Safety Notice

Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact careers@radformation.com.

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