Principal Associate - Field Marketing (Hybrid)
Capital One is seeking a motivated Principal Associate to join our Partnerships Field Marketing Team. In this role, you will support the development of strong relationships with retail leaders within an assigned territory to help drive engagement with the credit card program. You will collaborate with store leadership and key internal partners (Marketing, Customer Experience, Compliance, etc.) to ensure a consistent and effective experience for consumers and store associates related to the card program, while supporting the rollout of regional strategies into stores.
The ideal candidate will have an entrepreneurial spirit and a strong focus on execution. They will be innovative, organized and demonstrate the ability to support business results through collaboration and superior service. This is a hybrid role based in either Plano, TX; Chicago, Il; New York, NY; McLean, VA or Richmond, VA. The candidate will support clients located both within and outside of these territories, with the expectation of up to 75% of the time in store, to include occasional evenings and weekends for marketing activities that correlate with highest store traffic periods, with overnight travel as needed.
Key Responsibilities:
Support retail partner leadership by helping to deliver card program strategies in stores
Build strong working relationships with store leaders and team members to understand daily operations, challenges and customer needs
Observe and share insights to refine card sales models and contribute to broader sales strategy and customer improvement
Partner with internal Marketing Team and retail partners to assist in the execution of in-store marketing and customer experience
Support to ensure adherence to legal and regulatory compliance requirements related to card issuance
Gather and report on card sales performance metrics to help identify opportunities for growth
Collect and share customer insights and learn about marketing trends to support retail partners in understanding customer needs and purchasing behaviors
Collaborate with retail partner leaders to address and support problem-solving around card performance
Deliver effective in-store education and communication to store associates in support of card program initiatives
Contribute to presentation development, including building decks and applying storytelling techniques to highlight insights, performance and opportunities
The Ideal Candidate:
Thrives on collaboration, the opportunity to build in white space and the drive for results
Is an effective communicator with written and presentation skills who can influence both internal and external decision makers with formal recommendations and informal networking
Is a skilled relationship-builder who can create strong, high-leverage networks
Has a passion for leveraging data, metrics and insights to drive results and learnings, specifically in the store channel
Flexibility and attention to detail. Must be able to manage multiple projects and navigate changing priorities while maintaining excellent work
Possesses strong communication and influence skills: verbal and written
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience in the financial industry
At least 2 years of experience in a client facing role in either B2B sales or retail leadership role
Preferred Qualifications:
Bachelor's Degree or Military experience
3 years of retail experience, either directly for a retailer or in a field-based role supporting retailers
2 year of experience in the financial industry
Proficiency in using Salesforce.com
Proficiency in using G Suite
At least 3 years of experience in a client facing role
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $106,700 - $121,700 for Prin Assoc, Client Development
McLean, VA: $117,300 - $133,900 for Prin Assoc, Client Development
New York, NY: $128,000 - $146,100 for Prin Assoc, Client Development
Plano, TX: $106,700 - $121,700 for Prin Assoc, Client Development
Richmond, VA: $106,700 - $121,700 for Prin Assoc, Client Development
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
