Account Representative - Chargebacks

U-Haul • Phoenix, AZ • 1h ago

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Position's Primary Function:

To review, research, process, and resolve Debit/Credit Card brand dispute claims. Research and process chargebacks, arbitration, or compliance cases through Payment Processors, Financial Institutions and Card Brands directly, as required. Respond to escalated inquiries from Customers, and communicate with internal and external teams regarding contracts and sales to avert potential chargeback disputes. Remain alert and informed of threats to account security, counterfeit operations, and stolen cards. Work under supervision.

Essential Duties:

Research and review debit/credit card dispute cases in accordance with Card Brand regulations, policies and procedures

Resolve and craft appropriate presentments for dispute cases in accordance with company and payment processor defined guidelines, using any available supplemental documentation

Document and track arbitration and compliance cases for progress to prevent or minimize financial impact

Work with relevant business areas to determine treatment of certain chargeback categories

Keep relevant business areas informed of status and actions taken on chargebacks

Identify payment process improvement opportunities related to dispute trends

Respond to escalated email and phone inquiries from Customers, Field and Corporate teams regarding contracts, payment authorizations, settled charges, and refund exceptions

Collaborate on and prioritize goals both individually and in a team setting

Perform other duties as assigned

Required Skills/Knowledge:

Experience in assimilating information, analyzing facts, and developing logical conclusions using basic research and problem solving skills. Experience in financial transaction/processing related responsibilities. Effective member/customer service skills. Exposure to working with all levels of staff, management, stakeholders, vendors. Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations. Experience working in a high volume, fast paced environment with an ability to handle multiple tasks simultaneously with a high degree of accuracy. Effective organizational, planning and time management skills. Effective verbal and writing skills, along with strong typing efficiency. Effective skill exercising initiative and using good judgment to make sound decisions. Effective skill interacting tactfully and effectively in difficult situations. Basic database and presentation software skills. Exposure to accounting, research, or auditing techniques and methods, in a financial institution. Working knowledge of compliance and regulations related to debit card dispute claims.

Tools/Machinery:

Must be skilled with the use of personal computers, tablets, and smart phones. High proficiency with Microsoft Office (Word, Excel, Teams, etc.) and ability to adapt to multiple proprietary PC applications preferred.

Contacts:

Regular contact over the phone and in writing with other business units and customers. There may be additional contact with third party auditors and vendors.

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.Here are just some of the programs U-Haul has available:

Full Medical coverage

New indoor fitness gym

Onsite medical clinic for you and your family

Career stability

Opportunities for advancement

Valuable on-the-job training

Prescription plans

Dental & Vision Plans

Business and travel insurance

YouMatter Employee Assistance Program

Paid holidays, vacation, and sick days

Employee Stock Ownership Plan (ESOP)

401(k) Savings Plan

Life insurance

Critical Illness/Group Accident

24-hour physician available for kids

Subsidized gym/ membership

MetLaw Legal program

MetLife auto and home insurance

Discounts on cell phone plans, hotels, and more

LifeLock identity Theft

Tuition reimbursement program

Free online courses for personal and professional development at U-Haul University

Savvy consumer wellness programs- from health care tips to financial wellness

U-Haul Federal Credit Union

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

U-Haul

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