Customer Service Representative

Robert Half • Long Beach, CA • 1h ago

Description We are looking for a skilled Customer Service Representative to join our team on a contract basis in Long Beach, California. In this role, you will interact directly with customers to provide outstanding support and ensure their inquiries are effectively addressed. This position offers an exciting opportunity to contribute to a dynamic apparel manufacturing environment.

Responsibilities:

Respond to customer inquiries through inbound calls and emails, ensuring a positive and engaging experience.

Accurately enter and process customer orders using NetSuite and Zendesk.

Collaborate with Account Managers to provide additional support and resolve complex customer issues.

Manage multiple tasks efficiently while maintaining a strong attention to detail.

Prioritize workload effectively to meet deadlines and ensure customer satisfaction.

Address challenges with resourcefulness and find solutions to customer concerns.

Maintain excellent organizational skills to handle high volumes of customer interactions.

Deliver thorough and timely resolutions to customer needs.

Actively contribute to improving customer service processes and procedures. Requirements - Previous experience in a call center or customer service role is required.

Proficiency in using Zendesk and NetSuite for order entry and customer management.

Strong communication and interpersonal skills to engage with customers effectively.

Ability to multitask and prioritize tasks in a fast-paced environment.

Exceptional attention to detail and organizational skills.

Problem-solving abilities and resourcefulness in addressing customer concerns.

Familiarity with handling both inbound and outbound calls.

Capacity to work collaboratively within a team-oriented environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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