Property Claims Adjuster (Primarily Home)

American Family Insurance - Corporate • Madison, WI • 10h ago

Investigates and maintains property claims. Reviews and determines coverage, secures information, arranges appraisals, and settles claims. You will report to a Property Claims Manager.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations- Madison, WI, Boston, MA, Phoenix, AZ, Atlanta, GA, Minneapolis, MN, Denver, CO, St Joe, MO (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation.

Position Compensation Range:

$56,000.00 - $92,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

Handles both 1st party and 3rd party claims under multiple policy @types and numerous endorsements.

Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

Responds to customer inquiries, makes appropriate decisions and closes file as needed.

Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

Demonstrated experience providing customer-driven solutions, support, or service.

Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

Demonstrated experience handling moderately complex claims, or other equivalent experience.

Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

Valid driver's license required plus an acceptable driving record.

Obtain state specific property casualty claims licensing as required.

Travel Requirements

Up to 50%.

Catastrophe duty up to 75% as applicable.

Preferred Qualifications:

Familiarity and experience with Xactimate.

Additional Information

Offer to selected candidate will be made contingent on the results of applicable background checks

Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Sponsorship will not be considered for this position unless specified in the posting

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

LI-Remote

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

LI-JM1

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