IT Specialist
Job Details
Job Location
Blue Ops - Valdosta, GA
Position Type
Full Time
Description
Position Summary
Are you passionate about emerging technologies and national security? Ready to contribute to mission-driven engineering and modern IT solutions?Join our team-and help define the future of unmanned systems.
Red Cat is seeking a full-timeIT Specialistto support and grow our internal IT capabilities. You'll join a fast-paced team creating world-class unmanned aircraft systems (UAS) for defense, public safety, and government sectors.
This is an onsite position at Red Cat's BlueOps facility in Valdosta, Georgia. Some travel to the Salt Lake City, Utah facility will be required. The IT Specialist will assist in maintaining Red Cat's IT infrastructure - ensuring performance, security, and user support. Serving as the IT Department's head representative to BlueOps, this hands-on role includes technical troubleshooting, onboarding/offboarding, system upkeep, and collaborating with senior IT staff to improve processes and maintain compliance. While this role will work from Georgia, much of Red Cat's staff is remote and located throughout the United States. This role will assist BlueOps, Teal Drones, Red Cat and other business divisions as needed.
Essential Duties and Responsibilities
Collaboration
The role will participate in IT Department stand-ups with remote staff
Documents systems of BlueOps to increase knowledge of those systems for Red Cat IT Department.
Works with BlueOps management and Red Cat IT Director to plan and manage deployment of new systems and procedures.
Technical Support
Provide Tier 1 and Tier 2 support for hardware, software, and network issues across Windows, macOS, and Linux systems
Respond to helpdesk tickets in a timely manner, document resolutions, and escalate complex issues as needed
Troubleshoot desktop, laptop, peripheral, and printer issues for local and remote users
Support mobile device configurations, VPN access, and remote connectivity tools
User Onboarding/Offboarding
Setup of accounts, permissions, and hardware/software for new hires
Conduct IT orientation sessions
Coordinate with IT Staff and HR on onboarding/offboarding checklists and timelines
Communicate logistical needs to the IT Director to ensure on time delivery of equipment
System Maintenance
Apply routine updates, patches, and backups on endpoints and some server systems under supervision
User account and access management
Assist in monitoring infrastructure health and logging performance anomalies
Maintain asset inventory and ensure system compliance with internal configuration standards
Infrastructure Support
Desktop, server, and network device support
Provide hands-on support for network-connected devices, cabling, and rack-mounted hardware
Assist with basic firewall, switch, and wireless configuration tasks (Ubiquiti, Fortinet, etc.)
Support basic VMware/Proxmox virtualization tasks under direction of senior staff
Security
Support compliance and audit readiness
Enforce and Support IT security procedures such as MFA enrollment, password policies, and endpoint security
Documentation & Reporting
Maintain up-to-date technical documentation for internal procedures and troubleshooting guides
Contribute to internal knowledgebase articles for common support scenarios
Participate in internal IT meetings and project planning sessions as a supporting team member
Project Assistance
Collaborate on system upgrades and deployments
Training and Development
Pursue certifications and stay informed on enterprise IT and cybersecurity trends
Required Qualifications
Bachelor's degree in IT or 8 years relevant experience
Demonstrated ability to handle Tier 1 and Tier 2 support tasks independently, escalate when appropriate, and clearly document troubleshooting steps
Proficient with Windows and Linux operating systems at an administrative level, including user profile management, system updates, configuration, and debugging of applications
Familiarity with user creation procedures within a medium-sized business.
Experience with identity and access management in Microsoft 365, Google Workspace, and/or Active Directory environments
Knowledge of Network protocols and services such as TCP/IP, DNS, and HTTP
Ability to configure and support wired and wireless networks, including experience configuring VLAN, Firewall Rules
Previous use and configuration of VPN clients
Hands-on experience with endpoint and workstation deployment, imaging, and standard configuration management practices
Familiarity with virtualization platforms such as VMware or Proxmox, with the ability to support basic administrative tasks
Comfortable creating and using PowerShell or Python scripting to automate repeatable processes
Strong communication and problem-solving skills
Additional Desired Qualifications
Direct experience with security frameworks such as CMMC, HIPAA, or PCI, and the role IT plays in compliance
Experience with email administration in cloud environments like Microsoft 365 (Exchange Online, SPF/DKIM/DMARC, mailbox policies)
Exposure to network device administration (e.g., Fortinet, Ubiquiti, SonicWall, PFsense)
Familiarity with SaltStack, Git, or CI/CD tools
Prior experience supporting IT in industries such as defense, aerospace, manufacturing, engineering, or regulated technical environments
Physical Requirements and Working Conditions
Ability to lift and carry up to 25 pounds
Frequent standing, walking, and sitting
Manual dexterity to operate computer equipment
Ability to bend, stoop, and reach
Good vision and hearing for diagnosing hardware and software issues
Ability to work in confined spaces (e.g., server rooms)
Capability to endure prolonged periods of sitting in office settings while working on computers and other equipment
Background Check
This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.
EEO and ITAR/EAR Work Authorization Disclosure
Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.
E-Verify
The company participates E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) ensure eligibility for employment and compliance with Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\RightToWorkPoster%20Eng\Es.pdf) rules.
Compensation: Salary plus generous annual equity package and potential bonuses.
