Job Description
The Operational Excellence & Compliance Manager, NMS Food Service, position is responsible for developing, implementing, and maintaining operational standards across NMS service lines to ensure excellence in quality, compliance, and customer satisfaction. This role oversees systems, processes, and training program implementation that support consistent performance and adherence to regulatory requirements and client expectations.
This is a remote, work from home, position which requires travel. Travel schedule will be up to one week (7 days) at a time per location. The hired individual must live or be willing to relocate to Alaska.
Responsibilities
Establish and maintain standards for food production, service quality, and operational compliance.
Develop and implement training programs to ensure team alignment with company standards.
Oversee menu and recipe development, ensuring nutritional, cultural, and cost considerations are met.
Manage contracted purchasing and inventory systems to optimize efficiency and cost control.
Ensure compliance with health, safety, and regulatory requirements across all operations.
Collaborate with leadership to drive continuous improvement initiatives and enhance customer experience.
Monitor and audit quality assurance programs, identifying gaps and implementing corrective actions.
Prepare and present reports.
Data Analysis & Reporting
Analyze operational data and key performance indicators (KPIs) to identify trends, inefficiencies, and opportunities for improvement.
Prepare and present performance reports and insights to senior leadership to support data-driven decision-making.
Technology Integration
Evaluate and implement digital tools and platforms that enhance operational efficiency, quality control, and compliance.
Lead system rollouts, ensuring effective training and user adoption across teams.
Cross-Functional Collaboration
Facilitate cross-divisional and inter-agency collaboration to standardize practices and support knowledge transfer, ensuring continuity and efficiency.
Continuity of Operations
Collaborate with managers to develop and maintain standard operating procedures (SOPs) and desk manuals.
Ensure new business start-up plans are developed, implemented, and regularly reviewed.
Lead succession planning initiatives to identify and develop internal talent for future key roles.
Sustainability and Cultural Sensitivity
Promote sustainable practices in food service operations, including waste reduction and responsible sourcing.
Ensure cultural appropriateness in menu planning and service delivery, with a focus on meeting the needs of Alaska Native communities.
Qualifications
High School Diploma or GED equivalent.
Minimum of five (5) years of progressive experience in food service operations, culinary management, or quality assurance within a multi-site or contract service environment.
Certified Dietary Manager (CDM).
Demonstrated experience in developing, implementing, and auditing SOPs related to food production, sanitation, and safety.
Proven track record in training program design, implementation, and evaluation for food service or hospitality teams.
Experience with menu standardization, production records, recipe management systems, and portion control standards.
Strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts.
ServSafe Manager Certification.
High level of acuity with the use of technology; Must be highly proficient in using the Microsoft Office Suite applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Must pass a fingerprinting background investigation that complies with The Crime Control Act, Child Care Worker Act and the Indian Child Protection and Family Violence Prevention Act.
A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance. This includes no DUI convictions in the past five (5) years.
Must be fluent in speaking, reading, and writing English.
Preferred Requirements
Bachelor's degree in Hospitality Management, Culinary Arts, Food Science, Business Administration, or related field.
Working knowledge of healthcare regulatory compliance (Joint Commission/CMS).
Certified Executive Chef (CEC).
Skills and Abilities
Strong analytical and problem-solving skills to identify trends and develop process improvements.
Excellent communication and presentation skills for leading training and quality reviews.
Proficiency in Microsoft Office Suite; familiarity with digital auditing or quality management systems preferred.
Ability to travel to various client sites or operational locations as needed (typically 20%).
Demonstrated leadership and influence across functional teams without direct authority.
Strong organizational and project management skills with attention to detail and follow-through.
Working Conditions and Physical Requirements
Weather: Indoors; employee is primarily in a controlled, temperate, environment.
Noise level: Work environment is usually moderate to loud.
Description of environment: Professional kitchen environment which will vary based on the location of the facility.
Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see/taste/smell, and carry weight/lift.
Travel: Extensive travel, up to 20% of the time.
Competencies
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.
Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.
Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.
Default: Location : Location US-AK-Anchorage
Job ID 2025-20390
NMS Division NMS FFM
Work Type Remote WFH
Work Location Anchorage
NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
