Job Description
Washington Athletics has an outstanding opportunity for an Account Manager, Ticket Services, to join their team.
Washington Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of growth mindset, committed service, humility and grit, the Huskies choose to lead by example. All Husky Athletics staff make an IMPACT by committing to creating a purpose driven culture that impacts students and our greater community. We engage in GROWTH through dynamic conversations, embracing creativity, and recognizing that every challenge represents an opportunity to learn. We are a COMMUNITY who strive to create experiences for our stakeholders every single day. At our core is the belief that INCLUSION means creating spaces and places that reflect equity, advocacy and belonging for all.
With over 650 student-athletes participating in UW's 22 sports programs, the department of Intercollegiate Athletics is committed to providing student-athletes with the ability to compete for national and conference championships while working toward a degree from one of the world's leading public research universities.
For more detailed information, please visit our Washington Athletics Candidate Dashboard. (https://gohuskies.com/sports/2023/8/26/ica-candidate-dashboard.aspx)
The University of Washington is searching for a highly motivated and passionate candidate to join our Husky Season Ticket Services team. Ideal candidates will be passionate about their work, provide great customer service, and have a passion for athletics. Candidates will use their expertise in both service and sales, to build relationships with all of our core season ticket holders. This position will also come with a great deal of exposure to and engagement with our donors, alumni, and dedicated UW Husky fans.
At the University of Washington, we take great pride in what we do and care about our people - it is a key component to our success. When recruiting individuals to come work at the University of Washington, we are not only looking for a great candidate, we are looking for those who embody our four (4) core values of growth mindset, committed service, humility and grit. Additionally, we are looking for individuals who want to learn, grow, and have a desire to be great! Our plan is to surround each other with supreme talent so we all can become better at our jobs and provide first-rate experiences for our student athletes and our amazing Husky fans!
The Account Manager, Ticket Services, (payroll title = Program Assistant) reports to the Director of Retention and Engagement - Husky Ticket Office.
RESPONSIBILITIES
Customer Service: The Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service to all UW Season Ticket Holders consistently throughout the year. They will develop relationships with both current and new account holders in order to provide a first-class experience.
Revenue Generation: The Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities for Football, Men's Basketball, Women's Basketball, Volleyball, Baseball, and Softball season ticket accounts. Add on amenities include invitations to open practices, events such as the annual Spring Preview, or access to our basketball Back Court Club. The Account Manager will process cash, check, and credit card transactions, and will monitor their monthly progress to meet or exceed yearly renewal revenue goals and annual new business revenue goals.
Events: Organize and implement outreach of UW Athletics season ticket holder special events. Engage account holders with enrollment, troubleshoot customer issues such as account log-in issues, requests to reprint tickets, or assistance with forwarding tickets and positively and proactively interact with event attendees. The Account Manager will manage the attendee experience and track in-person touchpoints during events, assist in set up and take down prior to and after events, and report and debrief post-event wrap-ups.
Account Outreach: The Account Manager must track and report all outreach efforts and task activity outcomes using the SalesForce.com account management tools, Lutz Advantage development software, and Paciolan ticket management functions. Tracked items include phone calls, email correspondence, in-person interactions, etc.
Collaboration: The Account Manager must participate and contribute to our weekly team meetings or training sessions while continually evaluating ways we can improve our services to our fans. The Account Manager should provide input to our team's business strategies in an effort to not only improve the current fan experience but increase our new fan exposure. This position will contribute in a positive manner to not only the team but the entire athletic department.
This position will work within the rules and regulations of the University, the NCAA, the Conference, the State of Washington and any other governing body is of paramount importance to the University. The overall responsibility of this position is for the successful operation of the program in full compliance with all such rules and regulations. As a condition of employment, the Employee shall be required to participate in rules education programs offered by the Department of Intercollegiate Athletics.
MINIMUM REQUIREMENTS
High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
Additional Requirements
Must have experience in sales or service in a similar or related industry and be a proven problem-solver. Applicants must possess a working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Paciolan. Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, and Outlook). Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team needed. Ability to handle a heavy workload but be able to adapt quickly to an always changing industry. Extremely strong communication skills and a customer-focused outlook are essential to success in this position.
DESIRED REQUIREMENTS
Bachelor's Degree, preferably in Business, Marketing, Sports Management, or related field. Must be available to work non-traditional hours during evenings and weekends as needed for games and special events.
Compensation, Benefits and Position Details
Pay Range Minimum:
$44,256.00 annual
Pay Range Maximum:
$54,732.00 annual
Other Compensation:
Taxable benefits include tickets to UW Intercollegiate home competitions. - Non-local candidates may be eligible for a moving allowance.
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
