Electrical And Technical Repair

Aerotek • Beltsville, MD • 1h ago

Job Title: Technical Support Specialist - Electrical and Technical Repair

Job Description

The Technical Support Specialist will serve as the primary point of contact for customers, service technicians, and internal teams requiring technical assistance with commercial ovens and related restaurant equipment. This role focuses on diagnosing and resolving issues, ensuring customer satisfaction through expert support and prompt problem resolution.

Responsibilities

Provide technical support via phone, email, and video conferencing for commercial ovens and equipment.

Troubleshoot mechanical, electrical, and control system issues, guiding end users and field technicians through resolution steps.

Document support calls, service issues, and solutions in the CRM system for tracking and quality purposes.

Coordinate with internal teams (Engineering, Production, Sales) to provide accurate information and resolve recurring issues.

Assist in creating and maintaining technical documentation, FAQs, and troubleshooting guides.

Train customers and service partners on proper installation, operation, and maintenance of products.

Support warranty claims processing and escalate complex technical issues when needed.

Monitor and follow up on open support cases to ensure timely resolution and customer satisfaction.

Essential Skills

3+ years of experience in technical support, field service, or equipment repair, preferably within the food service or restaurant equipment industry.

Solid understanding of commercial kitchen equipment, mechanical systems, and electrical controls.

Excellent problem-solving skills with the ability to diagnose technical issues over the phone or virtually.

Strong verbal and written communication skills.

Proficiency in using CRM, ticketing systems, and basic Microsoft Office tools.

Ability to work independently, prioritize tasks, and manage time effectively.

Ability to lift 30 lbs.

Additional Skills & Qualifications

High school diploma or equivalent required; Associate's or Technical Degree preferred.

Bilingual (English/Spanish or English/Italian) is a plus.

3/4 CFESA certification is a plus.

Why Work Here?

Candidates have the opportunity to transition into direct roles. There is potential to learn masonry skills and advance into that area.

Work Environment

The work takes place in a manufacturing facility that is not temperature controlled, with approximately 80 people split between two shifts: 6 am - 2:30 pm and 9 am - 5:30 pm. There is flexibility in shift selection to accommodate personal schedules.

Job Type & Location

This is a Contract to Hire position based out of Beltsville, MD.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Beltsville,MD.

Application Deadline

This position is anticipated to close on Dec 9, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Aerotek

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