Customer Service Representative

WERNER ELECTRIC SUPPLY CO • Appleton, WI • 13h ago

JOB REQUIREMENTS: Description Be Yourself. Build Your Career. Be
Exceptional Together. At Werner, we\'re more than an electrical
distributor - we\'re a community that empowers people to grow, innovate,
and truly make a difference. Our culture celebrates individuality,
encourages creativity, and values each person\'s voice; creating a space
where you can be yourself, connect with others, and build a meaningful
career. We believe in balance and flexibility, so you can thrive both
professionally and personally. Together, we can make an impact and build
something exceptional for our customers, families, communities, and each
other. Summary: Our Customer Service team is looking for candidates with
a customer service or project-based background and outstanding customer
service skills. At Werner, you\'ll engage with internal and external
customers to solve technical challenges, support and manage our sales
processes from point-of-contact to product/solution delivery, and drive
business improvements through partnerships with customers. Required
Qualifications Strong Customer Service or Projects background required.
Strong communication skills - you must be able to effectively present
information to internal and external customers in one-on-one and group
settings. Must be able to build and maintain business relationships and
provide outstanding customer service. High School Diploma required. Any
additional education is a plus. Microsoft Office (Excel, Word,
PowerPoint, etc.) proficiency required. Essential Duties and
Responsibilities Take and reply to inbound customer calls and emails to
convert into Bids or Orders. Send product demos to qualified customers
on request. Emphasize salable features, quote prices and credit terms,
and enter sales orders for orders obtained. Provide feedback to
customers on adequate stock levels. Estimate date of delivery to
customer based on knowledge of vendor\'s production and delivery
schedules. Build and maintain customer relationships. Review reports of
business transactions. Work with Outside Sales to establish and
coordinate customer pricing profiles. Support the Accounts Receivable
department by responding to customer invoice dispute issues. Investigate
and resolve customer problems with deliveries. May purchase material
directly from vendor. Coordinate product returns. Solicit special
pricing from vendors. Other related duties as assigned. Company Overview
Founded in 1948, Werner has grown from a small appliance store in
downtown Neenah, WI into an award-winning employer and leading
electrical distributor with 11 branch locations in Wisconsin and
Upper-Michigan. Headquartered in... For full info follow application
link. Werner Electric Supply is an equal opportunity employer and all
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, disability
status, protected veteran status, or any other characteristic protected
by law. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/2BF5763FF47E496B

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