Req ID: RQ210590
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: BI Full 6C (T4)
Job Family: Technical Support Services
Skills:
Desktop Computers,Laptops,Remote Support,Technical Support,Troubleshooting
Certifications:
ITIL 4 Foundation | PeopleCert - PeopleCert
Experience:
8 + years of related experience
US Citizenship Required:
Yes
Job Description:
HELP DESK TECHNICIAN V
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician V and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Technician V , you will provide mission-critical support to the Department of Education / PIVOT-I program , leading and managing a team that supports the department's Senior Executives. In this role, you will ensure high-quality technical support, foster collaboration, and drive innovation across the environment.
In this role, you will:
Lead, manage, and mentor a 4-6-person Executive Support Team
Provide white-glove technical support to senior executives and VIP stakeholders
Collaborate closely with PIVOT partners, PIVOT-I team members, and federal staff
Identify opportunities to improve support workflows, implement efficiencies, and resolve complex technical challenges
Ensure adherence to ITSM best practices and organizational standards
WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician V role requires:
Education
Associate of Arts (AA) or Associate of Science (AS) degree
Experience
8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar)
Technical Skills
Expertise in Windows 10/11, MS Office 365, Teams, and Outlook
Strong understanding of Active Directory, group policies, and user account management
Experience with mobile device management (iOS/Android), VPN, and remote access technologies
Knowledge of ITSM platforms such as ServiceNow
Ability to troubleshoot hardware/software, network connectivity, and peripheral issues
Collaboration & Communication Tools
Administration and troubleshooting of Microsoft Teams , Zoom , Webex , and VTC systems
Knowledge of Teams Rooms and conference room A/V hardware setup, configuration, and optimization
Experience with VoIP systems (Microsoft Teams Phone)
Systems & Infrastructure
Strong understanding of Active Directory (user provisioning, permissions, group policy)
Familiarity with Azure AD and hybrid identity environments
Experience with VPN , remote access technologies, and multifactor authentication solutions
Basic networking troubleshooting (DNS, DHCP, routing, wireless)
ITSM & Enterprise Management Tools
Proficiency in ServiceNow , Remedy , or similar ITSM platforms
Experience with ITIL practices (Incident, Problem, Change)
Ability to generate reports, analyze ticket trends, and recommend improvements
Familiarity with enterprise monitoring tools (e.g., SCCM/MECM, JAMF, Splunk)
Security & Compliance
Understanding of federal cybersecurity requirements , data protection, and access control
Knowledge of endpoint security tools (CrowdStrike, Defender ATP, Tanium, etc.)
Leadership & Operational Technical Skills
Ability to lead a 4-6-person technical support team , prioritizing and coordinating workloads
Experience developing and enforcing standard operating procedures (SOPs) for executive support
Skill in performing root cause analysis and implementing long-term solutions
Ability to communicate complex technical information in clear, executive-friendly language
Familiarity with project management tools and techniques (Agile, Scrum, or Kanban principles)
Security Clearance
Public Trust or the ability to obtain one
Role Requirements
Must be a U.S. citizen
Ability to work onsite in a federal environment
Strong communication, leadership, and customer service skills
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tools identifying learning and advancement paths
Support: Dedicated internal mobility team to help you achieve your goals
Rewards: Comprehensive benefits, wellness programs, 401(k) with company match, competitive pay, and paid time off
Community: Award-winning, innovative culture and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and find endless opportunities to grow alongside colleagues who share your drive to move operations forward.
The likely hourly rate for this position is between $33.30 - $44.28. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
