Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The versatile role of Food and Beverage Attendant is responsible for all aspects of the Grab and Go from stocking and set-up to order-taking, food and beverage preparation, delivery and break-down/cleanup.
Duties and Responsibilities:
Perform all necessary barista duties including operation of bar, coffee and juice equipment. This includes pouring drinks, using standard pour according to specifications.
Prepare and serve pre-packaged or simple plated bites according to service standards. Prepare food, take orders accurately and efficiently, operate a TurboChef oven or similar, clean up.
Adhere to food safety and sanitation guidelines at all times, ensuring all health code standards are followed to prevent the spoiling of food and beverages.
Receive guest payments for beverages and food orders and process. Accurately process all cash and credit card transactions in the POS system in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits and counting/securing assigned bank .
Welcome guests in a friendly, prompt and professional manner.
Respond appropriately to guest complaints and make appropriate service recovery gestures to ensure total guest satisfaction.
Communicate any outstanding guest requests or issues relating to maintenance, inventory or guests' concerns to management.
Promote teamwork and quality service through daily communications and coordination with other departments.
Maintain cleanliness of the Grab and Go area, including lounge area.
Maintain a clean, well-organized and visually appealing cart throughout the shift.
Clean and sanitize service areas and equipment: shelving, stainless steel, mixers, cups, blenders, and soda guns before, during and after shift.
Maintain the service stations and tables to ensure accurate setup and cleanliness.
Clear and thoroughly clean tables in a prompt and efficient manner. This includes returning chinaware to the counter area for cleaning and disposing of paper items, package debris, and trash.
Monitor and dispose of waste, recyclables, and expired products appropriately.
Clean and dry glassware by utilizing dishwasher.
Follow opening procedures including equipment checks, cart setup, and inventory prep.
Perform all necessary side work, daily setup (including Morning Kickstart and any other complimentary guest offerings), and breakdown of all areas related to the Grab and Go.
Unpack deliveries, stock items, restock and maintain bottled beverages and packaged dry goods for sale, and complete inventory for items.
Fill and clean ice bins, clean and empty trash cans, change kegs, stock beer and wine coolers.
Execute closing duties such as counting cash, reconciling POS reports, cleaning, and securely storing remaining items.
During designated times, or as needed at the direction of management, clean or otherwise maintain minibars/fridges in guest rooms.
During designated times, or as needed at the direction of management, deliver water to guest rooms and account for water purchased.
Answer department telephones.
Perform other opening or closing duties as required and ensure that counter area is clean, sanitized and maintained throughout shift.
Follow all safety policies and procedures.
Maintain appearance standards as outlined in the employee handbook.
Provide courteous service and be cordial to all team members and guests.
Maintain a consistent, regular attendance record.
Any other duties related to the Grab and Go area as directed by management.
Qu alifications and Requirements:
Must speak fluent English. Additional languages preferred.
This job requires ability to perform the following:
Prior experience in food and beverage service, hospitality, or customer facing roles preferred.
Frequently standing up behind the counter area
Must be able to stand for extended periods and lift up to 50lbs.
Ability to work independently and manage time effectively in a fast-paced setting.
Some food service experience with general knowledge of restaurant operations
An alcohol awareness certification and/or food service permit or valid health/food handler card is necessary, as required by local or state government agency.
Must be of legal age to serve alcohol and hold alcohol awareness certification for NY.
Handling objects, products, plates, trays, glassware, etc.
Must be able to bend, stoop lift, reach, push, pull, twist, walk, kneel, and squat.
Handling of cash, credit cards and room charges
Use a keyboard to operate POS register systems, etc.
Familiarity with point of sale systems and basic cash handling procedures.
Excellent hygiene habits
Excellent communication and customer service skills.
Must possess reasonable ability to communicate in English.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
