Teller Supervisor

Morton Community Bank • Morton, IL • 13h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13124202

Position Title

Teller Supervisor

Reports To:

Regional Branch Manager, Branch Manager, Assistant Branch Manager

Classification:

Non-Exempt

Department:

Operations

EEO Category: Admin Support Workers

Supervises:

Teller

Senior Teller

Location:

Status:

Full Time

Job Summary

At Morton Community Bank the Teller Supervisor is responsible to supervise the daily functions and activities of the teller team. This position must ensure that the tellers are always delivering an excellent customer experience. The Teller Supervisor must accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. The Teller Supervisor works in compliance with established policies and procedures and is responsible for balancing each days transactions and verifying cash totals.

Essential Duties & Responsibilities

Mentor, coach, and support teller staff, helping them to identify and develop in their career path.

Coach and develop teller staff using tools such as action plans to ensure their success.

Maintain effective, positive relationships with all assigned staff.

Recognize and reward behaviors, attitudes, and results which contribute to MCBs success.

Complete assigned performance evaluations in a timely manner.

Escalate any work performance issues in a timely manner to the Regional Branch Manager

Promote a culture in which personnel are encouraged to develop their skills and abilities.

Attend and actively participate in Teller Supervisor meetings and implement improvements to teller operations.

Provide supervision and support to all assigned areas of teller operations.

Assist customers with problem resolution

Schedule to appropriately serve customers while maintaining the corporate standard for average transactions per hour

Perform teller duties as needed

Assist with the hiring, counseling, scheduling, and recommendation of termination of staff

Promote bank products and services to customers

Assist Regional Branch Manager as requested

Identify fraudulent transactions and escalate appropriately

Supervisory Requirements

Personnel Management: Assist branch manager with the responsibilities that include interviewing, hiring, and training

employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing

complaints and resolving problems.

Process Management: Assist branch manager with supervisory responsibilities in accordance with the banks policies

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.

Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employe

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