Senior EMR Analyst - Epic Cheers CRM

Cincinnati Children's Hospital Medical Center • Cincinnati, OH • 2w ago

At Cincinnati Children's, we are committed to delivering exceptional, patient-centered experiences that extend far beyond the clinical visit. The Senior EMR Analyst - Epic Cheers plays a critical role in advancing this mission by supporting and enhancing our enterprise CRM capabilities. In this role, you will design, build, and optimize the Epic Cheers platform to strengthen how we communicate, engage, and partner with patients and families throughout their care journey. As a senior member of the EMR team, you'll collaborate closely with Patient Access, Marketing & Communications, Digital Experience, and clinical operational leaders to build automated, data-driven outreach and engagement workflows that help improve appointment adherence, streamline communication, and elevate the overall patient experience. Your technical expertise in Epic, combined with your understanding of CRM strategies and patient engagement needs, will directly influence how Cincinnati Children's builds long-term relationships with the families we serve. This role is ideal for an analyst who thrives at the intersection of technology, communication, and patient experience, bringing both strong configuration skills and the ability to partner with cross-functional stakeholders to translate goals into scalable, sustainable system solutions. Through your work with Epic Cheers, you will help Cincinnati Children's continue to advance its mission of improving child health through innovation, connection, and excellence in care. JOB RESPONSIBILITIES Build/Configuration/Release Mgmt

Analyze, design, implement, and maintain complex systems that greatly improves clinical care and patient management.

Support system testing.

Document testing outcomes.

Drives process improvement efforts.

Demonstrates advanced problem solving and technical solution skills.

Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.

Contributes to strategic planning efforts.

Leads strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability.

Independently develop and mentor others on education technology content for applicable use.

Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.

Leadership and Mentoring

Take ownership of tasks with sense of urgency and drive them to completion.

Independent in work effort, escalating when appropriate.

Coordinate necessary resources and communicate impacts to the user community.

Collaborate with other team members to resolve issues and foster success with the customer base.

Serves as a mentor when working through details of a problem to reach a positive solution.

Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials.

Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes.

Network with internal and external experts to identify best practices for clinical system use and training.

Promote use of industry best practice tools for efficiency and innovative education and learning.

Professional Growth & Development

Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.

Conduct and participate in instructional sessions.

Use knowledge to improve skills.

Develop and maintain positive relation

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA5OTA1LjEwNTA4QGNpbmNpbm5hdGljaGlsZHJlbnNjb21wLmFwbGl0cmFrLmNvbQ

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