Customer Relationship Management Representative I/II

Metallus • Canton, OH • 2h ago

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities

Order Management

Process PO changes initiated by the customer with high-level of data integrity.

Perform contract validation

Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)

Create and maintain in a positive relationship with our customers

Customer and Contact Data management

Customer contract, forecast and product line awareness

New opportunity processing / process inquiries along with inquiry assessment

Communicate re-promises, dispo, shortages and overages to customer

Provide accurate sales forecasts

Enter short term (this week & next) customer ship schedules into SAP

Shipment availability & release

Customer Service Interface - portal training, leads, call reports

Initiate continuous improvement

Participate in SOX audits as appropriate

May be required to provide data to management and provide information for KPIs as needed.

Communicate customer volume requirements timely and bring deviations to attention of DP

Lead continuous improvement efforts

Resource on IT projects that impact to our area

Train the team on changes that impact our area

Update training documents as appropriate

Technical Skills

Problem solving skills that lead to continuous improvement of processes and procedures.

Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.

Strong communication skills.

SAP experience preferred

Minimum Qualifications

High School Diploma or GED with at least 2 years of customer service experience or related

Preferred Qualifications

High School Diploma or GED with at least 4 years of customer service experience or related

Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status. Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUzNDA1LjEwNTA4QHRpbWtlbnN0ZWVsY29tcC5hcGxpdHJhay5jb20

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