Counter Sales Representative

Exotic Automation & Supply • Traverse City, MI • 15h ago

Position Hours: 8:00 AM - 5:00 PM, Monday - Friday

General Summary

Manages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.

Store Operations & Management

Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations

Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards

Maintains store cleanliness and professional appearance throughout business hours

Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures

Maintains required job certifications by completing assigned training on schedule

Customer Service & Sales

Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.

Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently

Sells products and services by recommending complementary items that benefit the customer

Suggests alternative products when requested items are unavailable to meet customer requirements

Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques

Participates in outbound prospecting activities by completing required monthly customer contact calls

Documents customer concerns and complaints according to company policy and procedure

Order Processing & Fulfillment

Processes customer orders accurately using the business system, from initial entry through completion

Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders

Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly

Processes all required paperwork and system documentation for customer orders

Manufactures custom hose assemblies to customer specifications

Processes product returns according to RMA procedures for both cash and credit transactions

Warehouse & Inventory Management

Receives daily stock shipments, verifies contents, and puts away inventory in proper locations

Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services

Maintains inventory accuracy by performing all required cycle counting activities

Monitors inventory levels and communicates replenishment needs to maintain adequate stock

Merchandising & Store Maintenance

Maintains current sales literature library with up-to-date product information and catalogs

Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions

Ensures visual merchandising standards support sales objectives and professional store appearance

Knowledge, Skills and Abilities Required:

High School Diploma (required).

Previous customer service work experience--retail environment preferred.

Previous experience working on a computer--MS Office and POS/Business System preferred.

Valid Driver's License.

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