9-1-1 Temporary Dispatcher Employee

Ingham County Human Resources • Lansing, MI • 7h ago

Description

*Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.**

Under the supervision of the Director or his/her designee and in a 24-hour work environment, the 9-1-1 Temporary Employee: Receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services; Determines the location and priority of the emergency and collaborates with other employees to align appropriate emergency units and resources; Answers non-emergency calls for assistance and processes criminal justice information; Operates a variety of communication/computer equipment; On limited occasion may be asked to monitor multiple public safety radio talk groups and assist with dispatching units while maintaining their location and status; Works up to 12 hour shifts and considers short notice staffing coverage when solicited; Will not exceed an average of 30 hours per week; Works as an integral member of a public safety team.

*This position(s) is projected to be 12 months and may be extended with mutual agreement of Employee and Employer. 60 days' notice of intent to discontinue the position will be provided by Employer.

Essential Functions

Learn and maintain operational efficacy of necessary systems, resources, and equipment.

Receives, evaluates, and prioritizes calls for emergency and non-emergency service.

Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.

Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, and other communication devices.

Queries, processes and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records and outstanding warrants.

Regularly performs data entry fluidly and accurately.

If qualified and operationally necessary, dispatches appropriate emergency units including law enforcement, fire, medical or other services.

Monitors multiple public safety radio talk groups and responds to specific requests or needs.

Work an unstructured schedule covering unfilled hours of a 24/7/365 operation. Shifts duration up to 12 hours, including breaks.

Other Functions:

Performs other duties as assigned.

Must adhere to departmental standards in regard to HIPAA, and other matters of confidentiality and privacy.

During a public health emergency, the employee may be requested to perform duties similar to, but not limited, to those in this job description.

Ability to meet deadlines in a timely manner, change focus on projects as needed and multitask.

Dependable and regular attendance required.

Ability to handle stressful situations on a regular basis.

Ability to maintain professionalism and composure during stressful situations.

(An employee in this position may be called upon to do any or all of the above tasks. These examples do not include all of the tasks which the employee may be expected to perform.)

Employment Qualifications

Education:

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