Working Title: Document Services Program Administrator
Job Class: State Program Administrator, Intermediate
Agency: Department of Employment and Economic Development
Job ID : 90404
Location : St. Paul
Telework Eligible : Yes, may be eligible for some telework
Full/Part Time : Full-Time
Regular/Temporary : Limited
Who May Apply : Open to all qualified job seekers
Date Posted : 11/21/2025
Closing Date : 12/01/2025
Hiring Agency/Seniority Unit : Department of Employment and Economic Development/MAPE
Division/Unit : Paid Family and Medical Leave
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
Classified Status : Unclassified
Bargaining Unit/Union : 214 - Minnesota Association of Professional Employees/MAPE
End Date : Up to one (1) year
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
About the Paid Leave Division:
Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us-workers, employers, caregivers, and insurers-to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.
Position Purpose:
This position exists to coordinate and administer document services operations within the Paid Leave enterprise contact center. The incumbent ensures the efficient receipt, sorting, and digitization of incoming mail, monitors workflow processes, and identifies opportunities for improvement to support timely and accurate program operations. The position provides technical program support, analyzes data, and recommends process and policy improvements consistent with the goals and requirements of the Paid Leave program. It involves collaboration with other contact center and program staff to ensure consistent service delivery and the proper handling of confidential and sensitive information in compliance with state and federal data privacy laws.
Key Responsibilities Include:
Coordinate Daily Document Operations - Oversee the receipt, digitization, indexing, and routing of incoming mail and documents for the Paid Leave program to ensure timely and accurate processing.
Maintain Workflow Efficiency - Monitor document processing queues, identify bottlenecks, and implement procedural adjustments to improve turnaround times and reduce errors.
Ensure Data Privacy Compliance - Handle confidential and sensitive information in accordance with state and federal data privacy laws, and ensure staff follow secure document handling procedures.
Analyze and Improve Processes - Collect and analyze workflow data to identify trends, recommend improvements, and support the implementation of new tools or procedures that enhance operational efficiency.
Collaborate Across Teams - Work closely with contact center and program staff to ensure consistent service delivery and resolve document-related issues impacting program operations.
This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This posting may be used to fill multiple positions.
This is a temporary unclassified appointment anticipated to last up to one (1) year.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
One (1) year of experience coordinating or managing document processing workflows preferably in a high-volume environment.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Knowledge of data privacy laws and practices.
Skills in using document management systems and workflow tools.
Experience analyzing operational data and making process improvement recommendations.
Ability to develop and deliver training materials and provide technical guidance to staff.
Preferred Qualifications
Experience working in a government or public sector environment, particularly in a contact center or program operations setting.
Knowledge of the Government Data Practices Act and federal privacy standards.
Experience with digitization tools, indexing systems, and secure document handling procedures.
Ability to lead or support continuous improvement initiatives.
Experience developing standard operating procedures (SOPs), job aids, and training documentation.
Knowledge of records retention schedules and compliance requirements.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
Criminal Background Check
Employment Records Check (current and former State employees only)
Employment Reference Check
Conflict of Interest Review
Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
