Member Solutions Specialist

WCCU CREDIT UNION • Westby, WI • 5h ago

JOB REQUIREMENTS: Member Solutions Specialist duties include working with members to anticipate and mitigate issues that would negatively impact the ability of the members to make timely payments on their credit union loans. If efforts to bring the loan current are unsuccessful, the Member Solutions Specialist must be able to seamlessly transition to collection efforts to resolve this delinquent loan in a timely manner and for the best interests of the WCCU membership community, while respecting the members\' interests & sensitivities as well. Principal Duties and Responsibilities: Communicates with members that are delinquent & tries to find potential solutions. Works with members to help them to develop plans and take suitable action to bring their accounts to a \"current\" payment status. Follow the delinquency process to include organizing, providing, guiding, and managing the completion of a situation specific workout process. These workout categories could include resolving a delinquency in any and all WCCU loans (e.g., negative shares & overdraft privileges, real estate, business, or various consumer loans). Resolving delinquencies may require working with the member, the lending officers, along with our WCCU legal team, local courts, and law enforcement to complete necessary legal actions up to and including a complete liquidation of the collateral. Review, monitor and maintain all bankruptcy accounts for both consumer and commercial borrowers. Act as the primary liaison with bankruptcy trustees, attorneys, and courts. Ensure accurate documentation and track case progress, court hearings and discharge or dismissal outcomes. Calculate post-petition payments, recoveries, and charge-offs according to policy and bankruptcy law. Must be knowledgeable and understand current federal and state compliance and regulations. Must understand credit bureau reporting and the dispute processes. Must be able to work independently to limit the risk to the credit union by compromising or settling on loans or to initiate foreclosure or repossession proceedings. As needed, self-reliantly serve as the credit union liaison with attorneys or agencies in the handling of repossession of either commercial or consumer related collateral. Prepare select loans for small claims court/arbitration, attend hearings as WCCU representative and champion the long-term best interest of WCCU during these proceedings. Ensure our documents and processes are followed meticulously including maintaining the appropriate paperwork & update databases and reports in a clear and timely matter. Provide notifications to the members and proper authorities, as determined by legal requirements and WCCU standards & practices. File all appropriate forms and acting as WCCU special representative, coordinate with WCCU\'s legal team & appointed trustees for bankruptcies and bankruptcy related events. Process estate claims, repossession claims, insurance refund requests with dealerships and recover other loss assets. Complete all required training relative to the position within the appropriate time frame. Perform other duties as required and assigned including timely member notification of delinquency. Work Relationships and Scope: Reports directly to the Member Solutions Manager. Will have regular contact with members, managers and employees of the lending department. Will also work with staff members from various other departments of the credit union, as well as credit union members. Performance Dimensions: Must maintain the integrity of confidential business information and follow all guidelines on confidentiality. Provide outstanding services to co-workers & members. Possess the ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities. Promotes quality, accuracy, timeliness, reliability,and thoroughness of work performed. Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude. Possess ability to gain the trust and respect of members, management, and employees. Also maintains a positive, professional, team-oriented working relationship with staff and outside vendors. Enhance job growth through continuing education, as required or necessary. ** OTHER EXPERIENCE AND QUALIFICATIONS: Two to three years of experience in a financial institution with a strong background in collections or loan servicing desired. In-depth knowledge & understanding of the Fair Debt Collection Practices Act (FDCPA) strongly desired. Proficient knowledge and understanding of the appropriate Federal & State rules & regulations related to real estate delinquencies and foreclosure processes (e.g., Real Estate Settlement Procedures Act Reg X) desired. Knowledge and thorough understanding of the nuances of commercial related lending desired. Ability to represent the credit union positively while simultaneously protecting WCCU\'s best interests. Maintain composure and professionalism when faced with stressful and challenging situations. Comprehend consequences of various situations and refer them to the appropriate staff for resolution to be able to executive the appropriate course of action. Ability to work with a wide range of personalities in a courteous, effective, and efficient manner. Knowledge and ability to apply current financial service industry standards, laws, and regulations. Ability to present ideas, report facts and other information clearly and concisely. Basic knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint). Proficient operation of a variety of general office equipment such as a computer, software applications, @typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position. ** APPLICATION INSTRUCTIONS: Apply Online: https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union

Similar Jobs

Warehouse Associate - Loader/Unloader

Cintas • Onalaska, WI • 2h ago

Manufacturing & Warehouse

Requisition Number: 215396 Job Description Cintas is seeking a Warehouse Associate - Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the...

2h ago

Go to Apply

Physicist Radiation Oncology

GUNDERSEN LUTHERAN ADMINISTRATIVE • La Crosse, WI • 3h ago

JOB REQUIREMENTS: Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Scheduled Weekly Hours:40 At Emplify Health by Gundersen, our purp...

3h ago

Go to Apply

Project Engineer, Electric / Controls (RDF) - Entry, Staff, Senior, or Principal Level

Xcel Energy • La Crosse, WI • 7h ago

IT & Engineering

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn...

7h ago

Go to Apply

Conventional CNC Lathe Machinist

ALLEGHENY TECHNOLOGIES INCORPORATED • Coon Valley, WI • 7h ago

Manufacturing & Warehouse

JOB REQUIREMENTS: Proven to Perform. From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We\'re hiring high performers as proven as our products. Join us. Our Coon...

7h ago

Go to Apply

Universal Banker

ASSOCIATED BANK NA • Viroqua, WI • 19h ago

Finance, Accounting & Banking

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth...

19h ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Viroqua, WI • 19h ago

Trucking & Construction

On-the-Job CDL Training Program Truck Driving Job Make more of yourself and for yourself. If you qualify, Roehl Transport will pay you to get your CDL ( https://www.roehl.jobs/driving-jobs/cdl-truck-driving-schools ) &am...

19h ago

Go to Apply

Account Technician

MONROE COUNTY PERSONNEL • Sparta, WI • 21h ago

IT & Engineering

JOB REQUIREMENTS: Do you have strong attention to detail, the ability to multitask, and enjoy assisting others? If so, Monroe County\'s Sanitation and Zoning Department might have the job for you! We\'re hiring for a ful...

21h ago

Go to Apply

Warehouse Equipment Technician

Ace Hardware • La Crosse, WI • 1d ago

IT & Engineering

Compensation Details: Starting pay is based off of experience. Starting range of $22.20 Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Tea...

1d ago

Go to Apply

Medical Administrative Assistant-SWWI Primary Care

Mayo Clinic • La Crosse, WI • 1d ago

Hospital & Medical

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to ou...

1d ago

Go to Apply

Manufacturing Test Engineering Leader

Trane Technologies • La Crosse, WI • 1d ago

IT & Engineering

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable w...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.