Account Support Analyst

UnitedHealth Group • United States, United States • 2w ago

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Account Support Analyst is responsible for supporting the Account Management Leadership team in the day-to-day report reconciliation for assigned accounts. The individual will be required to review and compare data sets in different formats, assuring the highest quality output before report delivery. Strong rapport with internal departments to be developed to aid in communication.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Primary contact and Subject Matter Expert (SME) on assigned accounts, internally, for weekly/monthly report review

In-depth knowledge of required applications, data configuration and management, operational processes, troubleshooting and problem-solving tactics and tools

Assist Account Manager with new account reporting needs including coordination across all operational, data and IT teams

Establish strong client relationships as needed

Responsible for client reporting, issue resolution and escalations

Collaborate with Account Manager on strategies and tactics associated with growth opportunities

Collaborate with Operations and Finance departments on improving client best practices and process improvements that will enhance efficiency and revenue

Backup coverage for colleagues as necessary

Proactively seek solutions to address unique client requirements

Inform Account Manager or Director when issues arise that jeopardize achieving SLA's

Work with Account Managers to oversee, distribute and/or present client reports and success stories monthly

Identify and address any internal or external trends in volume, tagging behavior or performance, etc.

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma/GED (or higher)

1+ years of experience with data interpretation and reconciliation of reports

1+ years of experience in the healthcare industry

1+ years of experience supporting & working with internal partners/different groups in support of a customer

1+ years of administrative experience working with patient Charts (pulling data, etc.)

1+ years of customer service experience

Advanced level of proficiency with computer skills, including Word, Excel (SQL basics) and PowerPoint

Soft Skills:

Demonstrated ability to manage multiple projects, prioritize deliverables, and meet deadlines

High level of commitment, energy, drive, initiative, creativity, and enthusiasm

Excellent time management skills

Excellent presentation, verbal and written communication, listening and consultative skills

Strong interpersonal and organizational skills

Strong decision-making skills

Ability to multi-task and work with limited direction while maintaining attention to detail in a fast-paced environment

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #GREEN

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