Sales Specialist
Requisition ID:
72021
Date:
Nov 18, 2025
Location:
Remote, Remote, US
Department:
Sales
Description:
This is a remote role
Who We Are:
At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
The position is responsible for managing and expanding West's business with designated Industry Partners-including Contract Development and Manufacturing Organizations (CDMOs) and other key pharmaceutical industry collaborators. The role focuses on driving growth through the effective promotion and sale of West's value-added products and services tailored to support injectable drug applications. This individual will develop a deep understanding of the injectable drug product CDMO customer landscape, identifying specific customer opportunities and implementing targeted sales strategies to optimize business opportunities. The role also carries direct accountability for the Industry Partner pipeline in North America, ensuring consistent coordination, tracking, and communication of progress updates related to West's engagement and portfolio performance within this segment.
Essential Duties and Responsibilities
Achieve revenue goals and for assigned book of business
Achieve specific growth initiatives with high value programs
Establish and build commercial relationships with identified and unassigned emerging companies accounts
Responsible for managing and maintaining the Industry Partners segment in North America, including oversight of directly assigned accounts and collaboration on broader Account Manager responsibilities
Support internal initiatives to drive alignment, efficiency, and growth within the Industry Partners segment
Expand West's sales within emerging companies accounts utilizing all high value programs
Identify drug product pipelines for emerging companies accounts
Develop an understanding of customer needs and apply West solutions
Facilitate technical solutions to identified emerging companies with the support of a designated Technical Customer Support representative
Actively work with Customer Care Representatives and Marketing to qualify and close new business opportunities
Create and manage opportunities in CRM
Prepare quotations for products
Assist in developing and maintaining a matrix for customer classification for emerging companies
Maintain emerging companies' database for both assigned and unassigned accounts
Facilitate communication between West internal resources and the customer
Analyze and review emerging accounts sales reports
Conduct external customer calls and visits as appropriate
Manage expense/travel budget
Maintain industry knowledge and expertise
Actively participate in Technical Customer Support and sales training programs
Assist in developing strategic projects for this customer segment
Performs other duties as assigned
Education
Bachelor's Degree in sales, marketing, science or equivalent experience required
Work Experience
Minimum 3 years in customer facing experience required
Pharmaceutical industry experience preferred
Preferred Knowledge, Skills and Abilities
Technical degree preferred
Selling experience and formal sales training preferred
Negotiation skills are preferred
SAP and CRM experience are preferred
Must be proficient in Microsoft Office - Outlook, Teams, PowerPoint, Excel, and Word
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company's safety and quality policies at all times
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Ability to work in an office. May need to stand or sit for extended periods of time
Communication, quick decision making, interpreting data, reading, or writing, public speaking -- must be able to express or exchange ideas with team members
Must be able to understand direction and adhere to established procedures
Read and interpret data, information and documents
Must maintain the ability to work well with others in a variety of situations
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Ability to make independent and sound judgments
Demonstrates enthusiasm, takes accountability and drives for results #LI-NJ1 #LI-Remote
What We Offer
This is a remote position allowing the team member to work from home
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.
